Customer Experience Specialist (Onsite – Makati)

J-K Network Services; Makati; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job summary

A leading IT service provider in the Philippines is seeking a full-time customer service representative in Makati. Candidates should hold a bachelor's degree and be either fresh graduates or undergraduates with customer service experience as an advantage. The role involves responding to inquiries via various channels and maintaining customer records. The company offers performance bonuses, health insurance, and other government-mandated benefits.

Qualifications

• Bachelor's degree holder.
• Open for fresh graduates and undergraduates.
• 6 months to 1 year of experience in customer service is an advantage.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve complaints and provide appropriate solutions.
• Maintain accurate customer records in CRM systems.
• Meet response time and satisfaction targets.

Skills

Customer service experience

Communication skills

Education

Bachelor's degree

Job description

A leading IT service provider in the Philippines is seeking a full-time customer service representative in Makati. Candidates should hold a bachelor's degree and be either fresh graduates or undergraduates with customer service experience as an advantage. The role involves responding to inquiries via various channels and maintaining customer records. The company offers performance bonuses, health insurance, and other government-mandated benefits.