Customer Service Specialist — Growth & Impact

Maven Roofing; Philippines; On-site; PHP 900,000 - 945,000; Full time

Benefits offered by this job

Competitive compensation

Inclusive work culture

Growth opportunities

Challenging projects

Work-life balance

Job summary

Maven Advantage, Inc seeks a Customer Service Representative in the Philippines to provide exceptional support across channels. You will address inquiries, resolve issues, and collaborate with teams to ensure customer satisfaction.

The role emphasizes building relationships and contributing to process improvements while maintaining a high standard of professionalism. The position offers a competitive compensation package, a dynamic team, and opportunities for growth in a fast-paced environment

Qualifications

• Customer Service experience in business, communication, or related field preferred but not required.
• Proven experience in customer service or support roles.
• Excellent verbal and written communication skills across all levels.
• Strong problem-solving abilities and composure under pressure.
• Highly organized with multi-tasking capabilities.
• Proficient in CRM software and MS Office or equivalent tools.
• Passionate about improving customer experiences.
• Thrives in a fast-paced, team-oriented environment.

Responsibilities

• Deliver outstanding customer service via phone, email, chat, and other channels with timely resolutions.
• Understand customer needs and provide effective solutions to enhance satisfaction.
• Collaborate with other departments to resolve issues efficiently.
• Build and maintain positive relationships to foster loyalty.
• Collect customer feedback and relay it to relevant teams for product improvements.
• Document interactions and resolutions accurately in the CRM system.
• Prepare reports on service activities and performance metrics.
• Contribute to ongoing improvement of service processes and policies.
• Identify trends in inquiries and propose enhancements to address them.
• Maintain professional and empathetic communication in all interactions.

Skills

Verbal communication

Written communication

Problem solving

Organization

Team collaboration

Tools

CRM software

MS Office

Job description

Maven Advantage, Inc seeks a Customer Service Representative in the Philippines to provide exceptional support across channels. You will address inquiries, resolve issues, and collaborate with teams to ensure customer satisfaction.

The role emphasizes building relationships and contributing to process improvements while maintaining a high standard of professionalism. The position offers a competitive compensation package, a dynamic team, and opportunities for growth in a fast-paced environment