Customer Experience Specialist — Growth-Oriented Support

Mavenavenue; Antipolo; On-site; PHP 900,000 - 945,000; Full time

Job summary

Mavenavenue is hiring a Customer Service Representative in the Philippines (Antipolo). You will provide exceptional support to customers via multiple channels, log interactions in CRM, and collaborate with teams to resolve issues.

Ideal candidates have strong communication, problem-solving skills, and the ability to multitask in a fast-paced team. We offer competitive pay and growth opportunities, with a yearly salary range of 900,000 to 945,045 PHP, based in Antipolo.

Qualifications

• Customer service experience in business, communications, or related field preferred.
• Excellent verbal and written communication across all levels.
• Strong problem-solving and ability to work under pressure.
• Highly organized with multitasking capability.

Responsibilities

• Respond to inquiries via phone, email, chat with timely, accurate resolutions.
• Build and maintain positive relationships with customers to foster loyalty.
• Suggest process improvements and document interactions in the CRM.
• Prepare reports and monitor performance metrics.

Skills

Communication

Problem-solving

Organization

Teamwork

Tools

CRM software

MS Office

Job description

Mavenavenue is hiring a Customer Service Representative in the Philippines (Antipolo). You will provide exceptional support to customers via multiple channels, log interactions in CRM, and collaborate with teams to resolve issues.

Ideal candidates have strong communication, problem-solving skills, and the ability to multitask in a fast-paced team. We offer competitive pay and growth opportunities, with a yearly salary range of 900,000 to 945,045 PHP, based in Antipolo.