Copy of Customer Service Representatives - Philippines

Maven Roofing; Philippines; On-site; PHP 900,000 - 945,000; Full time

Benefits offered by this job

Competitive compensation

Inclusive work culture

Growth opportunities

Challenging projects

Work-life balance

Job summary

Maven Advantage, Inc seeks a Customer Service Representative in the Philippines to provide exceptional support across channels. You will address inquiries, resolve issues, and collaborate with teams to ensure customer satisfaction.

The role emphasizes building relationships and contributing to process improvements while maintaining a high standard of professionalism. The position offers a competitive compensation package, a dynamic team, and opportunities for growth in a fast-paced environment

Qualifications

• Customer Service experience in business, communication, or related field preferred but not required.
• Proven experience in customer service or support roles.
• Excellent verbal and written communication skills across all levels.
• Strong problem-solving abilities and composure under pressure.
• Highly organized with multi-tasking capabilities.
• Proficient in CRM software and MS Office or equivalent tools.
• Passionate about improving customer experiences.
• Thrives in a fast-paced, team-oriented environment.

Responsibilities

• Deliver outstanding customer service via phone, email, chat, and other channels with timely resolutions.
• Understand customer needs and provide effective solutions to enhance satisfaction.
• Collaborate with other departments to resolve issues efficiently.
• Build and maintain positive relationships to foster loyalty.
• Collect customer feedback and relay it to relevant teams for product improvements.
• Document interactions and resolutions accurately in the CRM system.
• Prepare reports on service activities and performance metrics.
• Contribute to ongoing improvement of service processes and policies.
• Identify trends in inquiries and propose enhancements to address them.
• Maintain professional and empathetic communication in all interactions.

Skills

Verbal communication

Written communication

Problem solving

Organization

Team collaboration

Tools

CRM software

MS Office

Job description

About Maven Advantage, Inc

Maven is a Veteran Owned and Operated Roofing company that was founded with a mission to Make Mavens and Impact Communities. Since 2015 Maven has grown to become the Premier Roofing company in Eastern North Carolina. Through heavily investing in our people and holding to our core values of mindset, accountability, value, extreme ownership, no quit and selflessness, we have been able to successfully deliver projects for over 5000 customers and counting. Maven is a service company, but our mission is larger and as such we have founded a non‑profit organization called One Tribe that gives back to service members and their families in need. It is through the community that continues to support us that we continue to thrive and grow, creating high-paying jobs with unlimited career potential. If you want to join a fast growing company with a winning culture check out the job description below to see if you have what it takes to become a Maven.

About The Role

We are seeking an enthusiastic Customer Service Representative to join our vibrant team in the Philippines. In this role, you will be instrumental in providing exceptional support to our customers, ensuring their experiences with our company exceed expectations. We are committed to being an employer of choice, offering a dynamic and supportive work environment that resonates with what professionals in the Philippines seek in an employer.

What You'll Do

Customer Support

• Deliver outstanding customer service by responding to inquiries and issues through various channels (phone, email, chat, etc.), ensuring timely and accurate resolutions.
• Understand customer needs and provide solutions that cater to their concerns, enhancing customer satisfaction.
• Work closely with other departments to resolve customer issues efficiently and effectively.

Relationship Building

• Build and maintain positive relationships with customers by providing consistent, quality service that encourages customer loyalty.
• Actively listen to customer feedback and communicate it to the relevant teams for continuous improvement of products and services.
• Maintain a professional and empathetic demeanor in all interactions, fostering a positive company image.

Process Improvement

• Contribute to the improvement of customer service processes and policies to enhance overall service efficiency and effectiveness.
• Identify trends in customer inquiries and issues, suggesting improvements to address common challenges.
• Documentation and Reporting:
• Accurately document customer interactions and resolutions in the customer relationship management (CRM) system.
• Prepare reports on customer service activities and performance metrics, highlighting areas for improvement.

Customer Service Representative Requirements

• Customer Service experience in Business, Communication, or a related field is preferred but not necessary.
• Proven experience in customer service or support roles.
• Excellent verbal and written communication skills, with the ability to communicate effectively across all levels of the organization.
• Strong problem-solving skills and the ability to think quickly under pressure.
• Highly organized, with the ability to manage multiple tasks simultaneously.
• Proficiency in CRM software and MS Office or equivalent tools.
• Passionate about providing exceptional customer service and improving customer experiences.
• Ability to work in a fast-paced, team-oriented environment.

Why Join Us

At Our Company, We Understand The Importance Of Creating a Workplace That Meets The Needs And Desires Of Professionals In The Philippines. Here's Why You Should Consider Joining Us

• Competitive compensation and benefits package.
• Supportive and inclusive work culture.
• Opportunities for professional growth and development.
• Exciting and challenging projects.
• Work-life balance and flexibility.

If you are a motivated Customer Service Representative looking to be part of a company that values your skills and provides a rewarding environment,

The Pay Range For This Role Is

900,000 - 945,045 PHP per year (Antipolo)