Customer Service Specialist — Fast-Paced QC Role

SAGILITY PHILIPPINES B.V. BRANCH OFFICE; Quezon City; On-site; PHP 223,000 - 268,000; Full time

Benefits offered by this job

Career advancement opportunities

Health and wellness programs

Flexible work arrangements

Collaborative team culture

Job summary

SAGILITY PHILIPPINES B.V. BRANCH OFFICE in Bridgetowne, Quezon City seeks a Customer Service Representative for a full-time role. You will assist clients via phone, email and other channels, resolve inquiries, and document interactions.

No experience is required for entry-level applicants; college graduates or associates with up to 6 months' experience are welcome. Strong written and spoken English, excellent communication, and adaptability are essential.

Qualifications

• Excellent communication and interpersonal skills, both written and verbal.
• Strong problem-solving and critical-thinking abilities.
• Proficient in English and willing to learn other languages if required.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• Passion for delivering exceptional customer experiences.

Responsibilities

• Providing exceptional customer service to clients via phone, email, and other communication channels
• Responding to customer inquiries and resolving their issues in a timely and efficient manner
• Documenting customer interactions and maintaining accurate records
• Identifying opportunities to improve customer satisfaction and service delivery
• Collaborating with cross-functional teams to ensure seamless customer experiences
• Adhering to company policies, procedures, and quality standards

Skills

Excellent communication

Interpersonal skills

Written English

Verbal English

Problem-solving

Adaptability

Education

College graduate (any courses)

College level / Associate graduate

Job description

SAGILITY PHILIPPINES B.V. BRANCH OFFICE in Bridgetowne, Quezon City seeks a Customer Service Representative for a full-time role. You will assist clients via phone, email and other channels, resolve inquiries, and document interactions.

No experience is required for entry-level applicants; college graduates or associates with up to 6 months' experience are welcome. Strong written and spoken English, excellent communication, and adaptability are essential.