Customer Service Specialist — Fast-Paced & Impactful

VALEROS VELASCO BUSINESS SOLUTIONS INC.; Pampanga; On-site; PHP 240,000 - 300,000; Full time

Benefits offered by this job

Competitive remuneration

Career advancement

Professional development

Work-life balance

Comprehensive benefits

Job summary

VALEROS VELASCO BUSINESS SOLUTIONS INC. in Angeles City, Pampanga is seeking a dedicated Customer Service Representative to deliver exceptional support and resolution of inquiries.

This full-time role places you as the primary contact for customers, upholding our reputation for outstanding care and efficiency. You will handle inbound calls, provide accurate product information, document interactions, and strive for first-call resolution while maintaining professionalism in a fast-paced call

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written English communication.
• Strong listening and problem-solving skills.
• Customer-centric mindset and willingness to help.

Responsibilities

• Handle inbound customer calls and inquiries professionally.
• Provide accurate information about products and services.
• Resolve complaints and concerns promptly.
• Document interactions and maintain records in the system.
• Assist customers with account-related queries and transactions.
• Follow company protocols and quality standards.
• Collaborate with team members to ensure customer satisfaction.
• Process requests and handle administrative tasks as required.
• Identify opportunities to improve customer experience and provide feedback.
• Meet performance targets including call handling time and first-call resolution.

Skills

Communication Skills

Problem Solving

Empathy

Active Listening

Time Management

Customer Relationship Management

Conflict Resolution

Multitasking

Adaptability

Product Knowledge

Education

High school diploma or equivalent qualification

Job description

VALEROS VELASCO BUSINESS SOLUTIONS INC. in Angeles City, Pampanga is seeking a dedicated Customer Service Representative to deliver exceptional support and resolution of inquiries.

This full-time role places you as the primary contact for customers, upholding our reputation for outstanding care and efficiency. You will handle inbound calls, provide accurate product information, document interactions, and strive for first-call resolution while maintaining professionalism in a fast-paced call