Customer Service Pro — Tech-Savvy Support, Clark

Concentrix Philippines; Angeles; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Competitive salary up to 25,000 PHP

Comprehensive training programme

Career advancement opportunities

Health and wellness benefits

Performance incentives and bonuses

Inclusive workplace culture

Employee discount programmes

Modern Clark Pampanga facilities

Ongoing training and development

Job summary

Concentrix Philippines in Angeles City, Pampanga is hiring for a full-time Customer Service Representative. You’ll handle inquiries via phone, email and chat, provide accurate information, and document each interaction in our CRM. You’ll follow scripts, seek upsell opportunities, and collaborate with the team to hit targets.

Training is provided to develop product knowledge and customer service skills, with emphasis on delivering empathetic, professional support to clients’ customers.

Qualifications

• High school diploma or equivalent; college education is a plus.
• Strong communication, listening, and problem-solving abilities.
• Willingness to learn and adapt in a fast-paced call centre environment.

Responsibilities

• Handle inbound and outbound customer enquiries via phone, email, and chat channels.
• Provide accurate product and service information and resolve issues efficiently.
• Document customer interactions in the CRM with detailed notes.
• Follow scripts while adapting communication to customer needs.
• Identify opportunities to upsell or cross-sell per guidelines.
• Collaborate with teammates to meet targets and quality metrics.
• Attend training to improve product knowledge and service skills.
• Escalate complex issues to supervisors when needed.

Skills

Communication skills

Computer literacy

Listening skills

Multitasking

Time management

Customer service mindset

Education

High school diploma or equivalent

Tools

CRM software

Chat/email/phone tools

Job description

Concentrix Philippines in Angeles City, Pampanga is hiring for a full-time Customer Service Representative. You’ll handle inquiries via phone, email and chat, provide accurate information, and document each interaction in our CRM. You’ll follow scripts, seek upsell opportunities, and collaborate with the team to hit targets.

Training is provided to develop product knowledge and customer service skills, with emphasis on delivering empathetic, professional support to clients’ customers.