Customer Support Specialist: Growth, Training & Benefits

ESHIP BPO CORPORATION; Valenzuela; On-site; PHP 179,000 - 312,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Career development opportunities

Job summary

ESHIP BPO CORPORATION is seeking a Customer Service Representative in Valenzuela City, Metro Manila. In this full-time role, you will be the first point of contact for clients, handling inquiries with professionalism and providing timely solutions.

You will log interactions, identify needs, escalate when necessary, and collaborate with cross-functional teams to improve processes. A 1–2 year background in customer service and fluent English are preferred.

Qualifications

• 1–2 years of experience in customer service or call center roles.
• Excellent communication and interpersonal skills with the ability to build rapport and provide empathetic support.
• Strong problem-solving and decision-making abilities for handling a wide range of inquiries.

Responsibilities

• Respond to inbound calls, emails, and inquiries in a timely and professional manner.
• Accurately log customer details and document interactions in the company database.
• Identify customer needs and provide tailored solutions or escalate complex issues to the appropriate teams.
• Maintain a positive and helpful attitude to ensure customers feel valued and satisfied.
• Collaborate with cross-functional teams to resolve issues and improve processes.
• Provide feedback and suggestions to improve customer service and operational efficiency.

Skills

Communication skills

English fluency

Customer service

Job description

ESHIP BPO CORPORATION is seeking a Customer Service Representative in Valenzuela City, Metro Manila. In this full-time role, you will be the first point of contact for clients, handling inquiries with professionalism and providing timely solutions.

You will log interactions, identify needs, escalate when necessary, and collaborate with cross-functional teams to improve processes. A 1–2 year background in customer service and fluent English are preferred.