Customer Service Specialist — Day-1 Healthcare & Growth

MicroSourcing International; Philippines; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Healthcare on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing is hiring a Customer Service Specialist to join our Cebu City team onsite. You will respond to inquiries, process updates with accuracy, and follow SOPs to resolve issues while managing daily queues in a fast-paced environment.

You’ll work across rotating shifts with support from teammates and leaders, ensuring coverage during peak periods. The role emphasizes high-quality data entry, attention to detail, and strong written English throughout customer interactions.

Qualifications

• Strong written English and data entry accuracy.
• Ability to work in a fast-paced, rotating shift environment.
• Experience in customer service or contact centers preferred.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Process customer requests, data entries, and account updates with accuracy.
• Follow standard operating procedures to resolve issues.
• Manage daily task queues and meet deadlines.
• Collaborate with team across rotating shifts for seamless coverage.

Skills

Strong written English

Data entry

Attention to detail

Typing speed

CRM software familiarity

Customer service experience

Tools

CRM software

Ticketing platforms

Job description

MicroSourcing is hiring a Customer Service Specialist to join our Cebu City team onsite. You will respond to inquiries, process updates with accuracy, and follow SOPs to resolve issues while managing daily queues in a fast-paced environment.

You’ll work across rotating shifts with support from teammates and leaders, ensuring coverage during peak periods. The role emphasizes high-quality data entry, attention to detail, and strong written English throughout customer interactions.