Customer Service Specialist — Chat & Order Support

Sonak Sports Specialists, Inc; Muntinlupa; On-site; PHP 223,000 - 312,000; Full time

Benefits offered by this job

Insurance Health & Wellness

Company Social Events

Job summary

An online retail company in Muntinlupa is looking for a Customer Service Representative to engage with customers directly through chat and email. The ideal candidate should have a bachelor’s degree and 1-3 years of customer service experience. Responsibilities include resolving post-purchase queries, assisting with order placements, and providing tailored product recommendations. This full-time position requires strong communication skills and collaboration with internal teams to enhance customer satisfaction and meet performance targets.

Qualifications

• 1-3 years of experience in customer service.
• Ability to engage and resolve customer concerns effectively.
• Experience in handling post-purchase inquiries.

Responsibilities

• Engage with customers through chat and email for support.
• Handle refund, return, and order queries.
• Provide personalized product recommendations.
• Collaborate with internal teams for issue resolution.
• Meet performance targets for customer satisfaction.

Skills

English Language

Salesforce Customer Service

Strong Work Ethic

Problem Solving

People Skills

Back Office Support

Call Centre

Education

Bachelor’s Degree

Job description

An online retail company in Muntinlupa is looking for a Customer Service Representative to engage with customers directly through chat and email. The ideal candidate should have a bachelor’s degree and 1-3 years of customer service experience. Responsibilities include resolving post-purchase queries, assisting with order placements, and providing tailored product recommendations. This full-time position requires strong communication skills and collaboration with internal teams to enhance customer satisfaction and meet performance targets.