Customer Experience Specialist

Internationalseo; Mandaluyong; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer support solutions provider in Metro Manila is looking for a Customer Support Representative to deliver exceptional support via phone, email, and chat. The ideal candidate will have a Bachelor’s degree, 1–3 years of experience in customer service, and strong communication skills. Responsibilities include resolving inquiries, maintaining records, and collaborating with team members to enhance customer satisfaction. This role demands a proactive problem-solving attitude in a fast-paced environment.

Qualifications

• 1–3 years of experience in customer service.
• Must be able to work in a fast-paced environment.

Responsibilities

• Provide exceptional customer support via phone, email, and chat.
• Resolve customer inquiries and issues in a timely manner.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve satisfaction.
• Identify and escalate complex issues to the appropriate department.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving abilities

Customer-centric attitude

Education

Bachelor’s degree in a relevant field

Tools

Customer service software

Job description

A customer support solutions provider in Metro Manila is looking for a Customer Support Representative to deliver exceptional support via phone, email, and chat. The ideal candidate will have a Bachelor’s degree, 1–3 years of experience in customer service, and strong communication skills. Responsibilities include resolving inquiries, maintaining records, and collaborating with team members to enhance customer satisfaction. This role demands a proactive problem-solving attitude in a fast-paced environment.