Customer Experience Specialist

TASQ Staffing Solutions; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A staffing solutions agency is seeking customer support representatives to provide exceptional assistance to clients. The role requires a minimum of B1 proficiency in Spanish accompanied by a certificate, along with at least one year of relevant experience in customer-facing roles or BPO. Candidates must be willing to work 100% onsite in Taguig, primarily during night shifts. The agency values attention to detail and problem-solving skills, aiming to promote client satisfaction and adhere to company standards.

Qualifications

• At least B1 proficiency in Spanish with a certification.
• 1+ year of customer-facing work experience or 1+ year of BPO experience as a Spanish speaker.
• Willingness to work predominantly night shifts.

Responsibilities

• Deliver prompt and personalized customer support through various channels.
• Engage in thorough research to resolve customer challenges.
• Present tailored solutions to meet customer needs.
• Navigate online platforms and ensure compliance with company standards.
• Achieve program-specific KPIs and SLAs.

Skills

B1 proficiency in Spanish

Customer service experience

Proficient English communication

Detail-oriented

Problem-solving abilities

Education

Finished at least 2 years in college

Job description

A staffing solutions agency is seeking customer support representatives to provide exceptional assistance to clients. The role requires a minimum of B1 proficiency in Spanish accompanied by a certificate, along with at least one year of relevant experience in customer-facing roles or BPO. Candidates must be willing to work 100% onsite in Taguig, primarily during night shifts. The agency values attention to detail and problem-solving skills, aiming to promote client satisfaction and adhere to company standards.