CUSTOMER SERVICE SPECIALIST

Gothong Southern Shipping

Manila

On-site

PHP 279,000 - 390,600

Full time

14 days+

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Benefits offered by this job

Medical and Dental

Life and Accidental Insurance

Retirement

Performance Bonus

Annual Increment

Paid Leaves

Company Loans

Miscellaneous Allowance

Job summary

A logistics and shipping company located in Metro Manila is seeking a customer service professional to enhance the client experience. The role involves addressing inquiries, handling shipping documentation, and providing timely status updates to customers. Ideal candidates possess strong communication skills, an ability to multitask, and relevant customer service experience. The position offers several company benefits including medical and dental insurance, performance bonuses, and paid leaves. This is a full-time role with regular hours from Monday to Friday.

Qualifications

Strong verbal and written communication skills are essential.
Providing excellent customer service by addressing inquiries and resolving concerns.
Ability to multitask while managing high volumes of customer requests.

Responsibilities

Provide exceptional customer service by addressing inquiries and resolving issues.
Handle shipping paperwork and ensure prompt processing of shipments.
Track shipment status and provide timely updates to clients.

Skills

Strong verbal and written communication skills

Excellent customer service skills

Ability to multitask and prioritize

Strong organizational skills

Knowledge of Microsoft Office Suite

Education

College graduate

Job description

Company Overview

Gothong Southern is a logistics and shipping company specializing in integrated services in transport, end-to-end supply chain, and business solutions. We are your trusted partner for business growth committed to delivering outstanding care, excellence, and innovation. Our partnership is crafted to support you through the highs and lows of your business journey, providing tailored business solutions that empower you to achieve your goals. As Your Partner for Growth, we provide a simple, seamless, reliable, and fast customer experience, ensuring we navigate the path to your success together.

Vision

Gothong Southern will be the partner of choice for business growth through integrated transport, E2E supply chain, and business solutions by 2027.

Mission

We exist to empower growth and success to our customers, our people, our owners, our country, and the global community by providing world-class integrated services in transport, E2E supply chain, and business solutions, fueled with integrity and care.

Job Description

Providing exceptional customer service to Supply Chain’s clients by addressing inquiries, resolving concerns, and offering guidance throughout shipping.
Handling customer inquiries - providing information on shipping services, rates, and transit times, and responding to any concerns or issues promptly and professionally.
Processing and Documentation - handling essential documentation, including shipping paperwork, invoices, and other relevant documents, while collaborating with relevant parties to ensure smooth and timely processing of shipments.
Tracking and providing status updates - providing regular updates to Supply Chain’s customers regarding the status of the container, the location, and the estimated delivery time.
Resolving problems - identifying and resolving issues that may arise during the shipping process, such as delays, damages, or other logistical complications - collaborating with internal teams and external stakeholders to find efficient solutions and facilitate smooth operations.
Customer Relationship Management - providing personalized and attentive customer service, addressing client needs, maintaining open lines of communication, and seeking opportunities for continuous improvement in service delivery.
Collaboration with Internal Teams - coordinating and collaborating with departments like operations, sales, and finance to ensure effective coordination of shipments, accurate invoicing, and a seamless customer experience.

Requirements

College graduate
Strong verbal and written communication skills
Excellent customer service skills, including active listening, problem-solving, and empathy
Ability to multitask, prioritize, and handle a high volume of customer requests and administrative tasks
Strong organizational skills, attention to detail, and ability to work under pressure
Knowledge of Microsoft Office Suite (Word, Excel, Outlook)
Ability to work effectively in a team environment, collaborating with colleagues from different departments and stakeholders

About Us

Telephone No. 631-1399

Company Size: 501-1000 Employees

Dress Code: Business (e.g., Shirts)

Working Hours: Regular hours, Monday–Friday

Spoken Language: Tagalog/Filipino

Industry: Banking/Financial Services

Company Benefits