CONTROL TOWER HEAD

Gothong Southern Shipping

Manila

On-site

PHP 446,000 - 781,000

Full time

14 days+

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Benefits offered by this job

Medical and Dental

Life and Accidental Insurance

Retirement

Performance Bonus

Annual Increment

Paid Leaves

Company Loans

Miscellaneous Allowance

Job summary

A logistics and shipping company in Metro Manila is looking for a professional to lead their Control Tower team. The chosen candidate will handle service delivery and customer relations, ensuring smooth operations aligned with company standards. Requirements include being a college graduate and having strong communication skills in Tagalog/Filipino. This role offers benefits such as medical and dental coverage, performance bonuses, and various allowances.

Qualifications

College graduate required.

Responsibilities

Lead and manage the Control Tower team effectively.
Ensure service delivery alignment with agreed client SLAs.
Drive understanding of contracts and charge structures.
Monitor data integrity of systems.
Responsible for customer retention.
Oversee implementation of new lanes/volume into the Control Tower and establish proper SOPs.
Ensure compliance with service standards and SLAs across all SOWs.
Monitor data integrity of systems.
Be responsible for customer retention and follow up on outstanding payments (4PL and 3PL).
Act as country focal point coordinating with Regional Senior Product Manager and Product Manager to strengthen customer relationships.

Education

College Graduate

Job description

Company Overview

Gothong Southern is a logistics and shipping company specializing in integrated services in transport, end-to-end supply chain, and business solutions. We are your trusted partner for business growth committed to delivering outstanding care, excellence, and innovation. Our partnership is crafted to support you through the highs and lows of your business journey, providing tailored business solutions that empower you to achieve your goals. As Your Partner for Growth, we provide a simple, seamless, reliable, and fast customer experience, ensuring we navigate the path to your success together.

Vision

Gothong Southern will be the partner of choice for business growth through integrated transport, E2E supply chain, and business solutions by 2027.

Mission

We exist to empower growth and success to our customers, our people, our owners, our country, and the global community by providing world-class integrated services in transport, E2E supply chain, and business solutions, fueled with INTEGRITYandCARE.

Job Description

Lead and Manage the Control tower team to focus on the following key areas:

Easy to Do Business with Pro-Active Notification and effective communication.
Exception Management; Ensure service delivery alignment with agreed client SLA’s.
Improve service output for existing accounts on an ongoing basis.
Keep a tight grip on ‘cost to serve’ for each account based on internal resources vs. customer requirements.
Drive understanding of contracts, terms and conditions, SOW (Statement Of Work), charge structures to ensure GSSC deliver on its promises.
Implementation of new lanes/volume into the Control Tower; ensure proper SOPs are established and managed through any related hyper care.
Ensure that the team adhere to service standards / SLA covering all SOW (Statement Of Work) agreed with customer.
Monitor data integrity of systems.
Responsible for customer retention.
Follow up on outstanding payments (4PL and 3PL).
Act as country focal of contact in closely coordinating and working with Regional SPM (SENIOR PRODUCT MANAGER) and PM (PRODUCT MANAGER) to establish and strengthen customer relationships.