Customer Service Specialist

Diwa Learning Systems, Inc; Bulacan; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Incentives & Bonuses

Yearly Salary Increase

HMO and Life Insurance

Job summary

Diwa Learning Systems, Inc is seeking a Customer Service Specialist in Bulacan to provide efficient support, assist with sales and administrative tasks, and maintain accurate customer records.

The role requires a Bachelor's degree, strong communication, and proficiency in MS Office, Google Workspace, and Excel; you will collaborate with internal teams to ensure timely service and professional documentation.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Management, Office Administration, or related field.
• Knowledge of sales and administrative processes.
• Proficient in MS Office, Google Workspace, and Excel with basic data reporting.

Responsibilities

• Handles customer inquiries, concerns, and requests professionally.
• Supports sales and administrative processes and documentation.
• Maintains accurate customer records, files, and sales data.
• Prepares and monitors sales documents, reports, and basic data summaries.
• Uses MS Office, Google Workspace, and Excel for data management, sorting, and filtering.
• Manages multiple tasks while meeting deadlines and priorities.
• Coordinates with internal teams to ensure timely and accurate customer service.
• Maintains confidentiality, professionalism, and proper documentation at all times.

Skills

Communication skills

Data entry

Multitasking

Education

Bachelor's degree in related field

Tools

MS Office

Google Workspace

Excel

Job description

About the role

The Customer Service Specialist is responsible for providing efficient customer support while assisting with sales and administrative processes. The role involves managing customer concerns, sales documentation, data, and reports while ensuring accurate, timely, and professional service. The specialist works closely with internal teams and customers to maintain smooth day-to-day operations.

Key responsibilities:

• Handles customer inquiries, concerns, and requests professionally.
• Supports sales and administrative processes and documentation.
• Maintains accurate customer records, files, and sales data.
• Prepares and monitors sales documents, reports, and basic data summaries.
• Uses MS Office, Google Workspace, and Excel for data management, sorting, and filtering.
• Manages multiple tasks while meeting deadlines and priorities.
• Coordinates with internal teams to ensure timely and accurate customer service.
• Maintains confidentiality, professionalism, and proper documentation at all times.

About you:

• Bachelor's degree in Business Administration, Marketing, Management, Office Administration, Communication, or a related field.
• Knowledge of sales and administrative processes.
• Good written and verbal communication skills.
• Proficient in MS Office, Google Workspace, and Excel, including sorting, filtering, and basic reports.
• Organized and detail-oriented, with good data management and filing skills.
• Able to multitask, prioritize, and manage deadlines effectively.
• Resilient and able to work well under pressure.
• A people person with a pleasant personality, professionalism, adaptability, and potential for leadership.

Benefits:

• Incentives & Bonuses
• Yearly Salary Increase
• HMO and Life Insurance