Customer Service & Sales – Virtual Support (Taguig)

TRANSCOSMOS ASIA PHILIPPINES, INC.; Taguig; On-site; PHP 201,000 - 312,000; Full time

Job summary

TRANSCOSMOS ASIA PHILIPPINES, INC. is seeking a customer support associate to handle inquiries, promote products, and resolve concerns. The role emphasizes empathy, accuracy, and the ability to multitask in a fast-paced environment.

The position requires a minimum of 1 year in BPO and at least 6 months of sales experience, with a pure day shift and onsite work at McKinley, Taguig. Immediate availability is preferred and strong communication is essential.

Qualifications

• Senior High School graduates welcome to apply.
• At least 1 year of BPO experience required.
• Minimum 6 months sales experience required, including non-BPO sales.
• Comfortable with virtual assistance tools and processes.
• Pure Day Shift.
• Good to excellent communication skills.
• Willing to work onsite in McKinley, Taguig.
• Can start ASAP.

Responsibilities

• Respond to client inquiries professionally to understand and address needs, concerns, complaints, or product and service related issues.
• Recommend or promote products and services based on customer needs.
• Assess customer concerns, analyze information, and provide appropriate solutions.
• Maintain a positive, empathetic, and professional attitude when assisting customers.
• Manage multiple tasks effectively while maintaining productivity and meeting targets.
• Practice active listening and provide accurate, efficient responses to customers.
• Explain available solutions and ensure customers feel supported and valued.
• Collaborate with teammates and provide assistance to maintain a positive team environment.
• Maintain attention to detail and ensure accuracy in all tasks and documentation.
• Perform other related duties as assigned.

Skills

BPO experience

Sales experience

Virtual assistance tools

Day shift

Communication

Onsite in Taguig

Start ASAP

Education

Senior High School

Job description

TRANSCOSMOS ASIA PHILIPPINES, INC. is seeking a customer support associate to handle inquiries, promote products, and resolve concerns. The role emphasizes empathy, accuracy, and the ability to multitask in a fast-paced environment.

The position requires a minimum of 1 year in BPO and at least 6 months of sales experience, with a pure day shift and onsite work at McKinley, Taguig. Immediate availability is preferred and strong communication is essential.