Customer Support Associate – Telecommunications

Gratitude Philippines; Philippines; On-site; PHP 223,000 - 279,000; Full time

Benefits offered by this job

Joining bonus

Job summary

Gratitude Philippines in Cebu City is hiring Customer Support Associates for a Telecommunications account. You will handle voice-based inquiries, provide accurate product and billing information, and help resolve service issues to ensure excellent customer experiences.

We welcome both experienced BPO professionals and newcomers seeking growth. This onsite role follows a shifting schedule, with joining bonus opportunities for eligible hires—mention Gratitude Jobs during interview to qualify.

Qualifications

• High school graduate or equivalent.
• Minimum 6 months of BPO experience.
• Willing to work onsite in Cebu City.
• Willing to work shifting schedules.

Responsibilities

• Handle incoming customer inquiries via voice support.
• Provide accurate information regarding telecommunications products, services, and account-related concerns.
• Assist customers with billing inquiries, service issues, account updates, and general troubleshooting.
• Resolve customer complaints and concerns professionally and efficiently.
• Ensure customer satisfaction through effective communication and problem-solving.
• Maintain accurate records of customer interactions and transactions.
• Follow company policies, procedures, and quality standards.
• Meet performance targets related to customer satisfaction, attendance, and productivity.

Skills

Good English

Communication skills

Interpersonal skills

Problem-solving

Customer service

Education

High School Diploma

Job description

Location: Cebu City, Philippines

Industry: Telecommunications / BPO
Account: Telecommunications
Work Setup: Onsite
Work Schedule: Shifting Schedule

Job Description

We are hiring Customer Support Associates to join our Telecommunications account in Cebu City. We are looking for customer-oriented individuals with good communication, active listening, and problem-solving skills to assist customers with their inquiries, resolve service-related concerns, and deliver excellent customer experiences.

Both experienced BPO professionals and candidates looking to grow their careers in the customer service industry are welcome to apply.

Key Responsibilities

• Handle incoming customer inquiries through voice support channels.

• Provide accurate information regarding telecommunications products, services, and account-related concerns.

• Assist customers with billing inquiries, service issues, account updates, and general troubleshooting.

• Resolve customer complaints and concerns professionally and efficiently.

• Ensure customer satisfaction through effective communication and problem-solving.

• Maintain accurate records of customer interactions and transactions.

• Follow company policies, procedures, and quality standards.

• Meet performance targets related to customer satisfaction, attendance, and productivity.

Qualifications

• At least a High School Graduate.

• Minimum of 6 months of BPO experience.

• Good English communication and interpersonal skills.

• Strong customer service and problem-solving abilities.

• Willing to work onsite in Cebu City.

• Willing to work on shifting schedules.

• Must be willing to undergo the recruitment and assessment process.

Salary Package

• 6–23 months BPO experience: Up to ₱20,000 package.

• 24 months or more BPO experience: Up to ₱25,000 package.

Additional Information

• Telecommunications account.

• Onsite work arrangement.

• Shifting schedule.

• Joining bonus opportunity for eligible hired applicants. Please mention and tag Gratitude Jobs during the interview to qualify, subject to the applicable joining bonus terms.