Customer Service Representatives in Manila & Cebu. Salary upto 25K-40K.

Gratitude Philippines; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service company in Metro Manila is seeking a detail-oriented Customer Service Representative. Responsibilities include providing exceptional support via phone, email, and chat, assisting with product inquiries, and resolving complaints. The ideal candidate has 3–5 years of customer service experience, a Bachelor's degree, and strong communication skills. The role requires a customer-focused attitude and the ability to thrive in a fast-paced environment.

Qualifications

• 3–5 years of experience in customer service or a related field.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide exceptional customer service support via phone, email, and chat.
• Assist customers with product inquiries and troubleshooting issues.
• Resolve customer complaints in a timely manner.

Skills

Strong communication skills

Interpersonal skills

Customer-focused attitude

Ability to handle multiple tasks

Education

Bachelor’s degree in a relevant field

Tools

Customer service software

CRM systems

Job description

Description

• Provide exceptional customer service support via phone, email, and chat.
• Assist customers with product inquiries, order status, and troubleshooting issues.
• Resolve customer complaints in a timely and professional manner.
• Document all customer interactions and feedback accurately.
• Collaborate with team members to improve service processes and enhance customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 3–5 years of experience in customer service or a related field.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficient in using customer service software and CRM systems.
• Qualities and Traits: Customer-focused with a positive attitude.
• Responsibilities and Duties: Ability to work in a fast-paced environment and handle multiple tasks effectively.