Customer service Representatives in Manila & Cebu. Salary upto 25K-40K.

Gratitude Philippines; Quezon City; On-site; PHP 334,800 - 446,400; Full time

Job summary

A prominent customer service provider in the Philippines is looking for a Customer Service Representative. The ideal candidate will have a Bachelor's degree and 3-5 years of experience in customer service, demonstrating strong communication and interpersonal skills. Responsibilities include providing support via phone, email, and chat, resolving complaints, and enhancing service processes. This role requires working in a fast-paced environment, ensuring customer satisfaction and efficient service delivery.

Qualifications

• 3–5 years of experience in customer service or a related field.
• Proficient in using customer service software and CRM systems.
• Ability to handle multiple tasks effectively.

Responsibilities

• Provide exceptional customer service support via phone, email, and chat.
• Assist customers with product inquiries, order status, and troubleshooting issues.
• Resolve customer complaints in a timely and professional manner.

Skills

Strong communication skills

Customer-focused

Interpersonal skills

Ability to work in a fast-paced environment

Education

Bachelor’s degree in a relevant field

Tools

Customer service software

CRM systems

Job description

Description

• Provide exceptional customer service support via phone, email, and chat.
• Assist customers with product inquiries, order status, and troubleshooting issues.
• Resolve customer complaints in a timely and professional manner.
• Document all customer interactions and feedback accurately.
• Collaborate with team members to improve service processes and enhance customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 3–5 years of experience in customer service or a related field.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficient in using customer service software and CRM systems.
• Qualities and Traits: Customer-focused with a positive attitude.
• Responsibilities and Duties: Ability to work in a fast-paced environment and handle multiple tasks effectively.