SaaS Customer Support Specialist — Multi-Project CSR

Wow24-7 Inc.; Philippines; Remote; PHP 240,000 - 300,000; Full time

Benefits offered by this job

QA bonus

Job summary

Wow24-7 Inc. is hiring Customer Service Representatives in the Philippines to handle inquiries and support across multiple SaaS projects. The role requires excellent communication, a passion for helping others, and the ability to manage several tasks simultaneously.

The position offers full-time hours with a 2-month probation, 2 non-fixed days off weekly, three shift types, and a QA bonus. Experience up to one year is suitable; English proficiency (B2+) is expected.

Qualifications

• Excellent verbal and written communication required.
• Flexibility to work various shifts.
• Strong problem-solving abilities and attention to detail.
• English knowledge (B2+)

Responsibilities

• Provide customer service via phone, email, chat.
• Troubleshoot and resolve issues.
• Identify and escalate priority issues to relevant teams.
• Attend training sessions and stay updated on product knowledge and policies.

Skills

Communication skills

Shift flexibility

Problem solving

English proficiency

Job description

Wow24-7 Inc. is hiring Customer Service Representatives in the Philippines to handle inquiries and support across multiple SaaS projects. The role requires excellent communication, a passion for helping others, and the ability to manage several tasks simultaneously.

The position offers full-time hours with a 2-month probation, 2 non-fixed days off weekly, three shift types, and a QA bonus. Experience up to one year is suitable; English proficiency (B2+) is expected.