Customer Service Representative | Hybrid Set-up| 30k

Quess (Philippines) Corp; Taguig; On-site; PHP 223,000 - 301,000; Full time

Benefits offered by this job

Competitive salary package

Performance incentives and bonuses

HMO and other employee benefits

Paid training and career growthOpport

Supportive and dynamic work enviroment

Job summary

Quess (Philippines) Corp is seeking a Customer Service Representative to serve as the primary contact for customers, handling inquiries and resolving concerns across multiple channels. You will provide excellent support and maintain accurate records of interactions.

The role requires strong communication, problem-solving abilities, and willingness to work shifting schedules, weekends, and holidays if needed. A background in CSR or BPO is advantageous but not required.

Qualifications

• College graduate with good communication skills.
• Excellent verbal and written communication skills.
• Strong problem-solving and customer-handling abilities.
• Basic computer navigation and data entry skills.
• Willing to work on shifting schedules, weekends, and holidays if required.
• Previous Customer Service or BPO experience is an advantage but not required.

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or other communication channels.
• Address customer concerns and provide appropriate solutions in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Escalate complex concerns to the appropriate department when necessary.
• Ensure customer satisfaction by delivering professional and efficient service.
• Meet individual and team performance targets.

Skills

Verbal communication

Written communication

Problem solving

Data entry

Shift work

Customer service

Education

College Graduate

Job description

Customer Service Representative (CSR)

Job Summary:
We are looking for a Customer Service Representative who will serve as the primary point of contact for customers. The role involves handling inquiries, resolving concerns, and providing excellent customer support through various communication channels.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, or other communication channels.

• Address customer concerns and provide appropriate solutions in a timely manner.

• Maintain accurate records of customer interactions and transactions.

• Escalate complex concerns to the appropriate department when necessary.

• Ensure customer satisfaction by delivering professional and efficient service.

• Meet individual and team performance targets.

Qualifications:

• College Graduate

• Excellent verbal and written communication skills.

• Strong problem-solving and customer-handling abilities.

• Basic computer navigation and data entry skills.

• Willing to work on shifting schedules, weekends, and holidays if required.

• Previous Customer Service or BPO experience is an advantage but not required.

What We Offer:

• Competitive salary package

• Performance incentives and bonuses

• HMO and other employee benefits

• Paid training and career growth opportunities

• Supportive and dynamic work environment