Call Center Representative - US

TKHS Group Incorporated; Pasig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A dynamic customer service company in Pasig is looking for Customer Service Representatives. This role is open to fresh graduates or those with no experience. Key responsibilities include handling customer inquiries via phone, email, or chat, providing accurate information, and maintaining customer records. The ideal candidate should possess excellent communication skills, a customer-oriented attitude, and basic computer skills. A willingness to work on flexible schedules is required. Join a team that values learning and customer satisfaction.

Qualifications

• No experience required; fresh graduates are welcome.
• Willing to work on shifting schedules, weekends, and holidays if needed.
• Basic computer navigation skills.

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, or chat.
• Provide accurate information about products, services, and company policies.
• Resolve customer concerns in a professional and timely manner.
• Maintain and update customer records in the system.
• Meet performance metrics and service level targets.
• Escalate complex concerns to the appropriate department when necessary.

Skills

Excellent verbal and written communication skills

Strong listening and interpersonal skills

Customer-oriented with a positive attitude

Ability to multitask and work in a fast-paced environment

Strong problem-solving skills

Education

At least High School or Senior High School graduate

Job description

Customer Service Representative (CSR)

(Open for Fresh Graduates / No Experience Required)

Job Summary:

We are looking for enthusiastic and confident individuals with excellent communication skills to join our team as Customer Service Representatives. Even without prior experience, candidates who are eager to learn and deliver outstanding customer service are highly encouraged to apply.

Key Responsibilities:

• Handle inbound and outbound customer inquiries via phone, email, or chat
• Provide accurate information about products, services, and company policies
• Resolve customer concerns in a professional and timely manner
• Maintain and update customer records in the system
• Meet performance metrics and service level targets
• Escalate complex concerns to the appropriate department when necessary

Qualifications:

• At least High School or Senior High School graduate (College level or graduate is an advantage)
• No experience required; fresh graduates are welcome
• Excellent verbal and written communication skills
• Strong listening and interpersonal skills
• Customer-oriented with a positive attitude
• Willing to work on shifting schedules, weekends, and holidays if needed
• Basic computer navigation skills
• FULL ONSITE/ Can start February 2026

Preferred Skills:

• Ability to multitask and work in a fast-paced environment
• Strong problem-solving skills
• Willingness to learn and adapt