Customer Service Representative | WFH | Morning Shift

Scale-X Solutions; Manila; Remote; PHP 180,000 - 300,000; Full time

Job summary

Scale-X Solutions is seeking a Customer Service Representative for a work-from-home morning shift. The role focuses on handling inbound/outbound calls via VoIP, managing emails, and initiating customer outreach using scripts.

The ideal candidate will possess strong English communication skills, be highly organized, and able to maintain accurate records in CRM and internal systems in a fast-paced environment.

Qualifications

• Experience in a customer service, support, or reception role (minimum 1 year, AU support preferred).
• Excellent verbal and written English communication is essential.
• Proficient with VoIP, email platforms, and CRM/internal databases.
• Strong attention to detail, problem-solving, professional phone etiquette, and ability to work independently.

Responsibilities

• Call Management: Answer incoming calls and perform outbound calls using VoIP technology.
• Outreach: Conduct initial communication with customers by strictly adhering to company-provided scripts to ensure consistent messaging.
• Email Management: Monitor shared inboxes and respond promptly to customer inquiries, ensuring all communications are accurate and professional.
• Support: Act as the primary point of contact for customers, identifying needs, resolving issues, and escalating complex matters to the appropriate team member when necessary.
• Record Keeping: Accurately record customer interactions, maintain contact details, and update project information in the CRM or internal systems.
• Process Adherence: Follow established business processes, workflows, and communication standards.
• Scheduling: Assist with scheduling or confirming customer calls and meetings as required.

Skills

Customer service experience

Verbal and written English

Attention to detail

Problem solving

Phone etiquette

Independence

Tools

VoIP

Email platforms

CRM systems

Job description

Customer Service Representative | WFH | Morning Shift

We are seeking a professional, customer-focused, and highly organized Customer Service Representative to serve as the first point of contact for our clients. The successful candidate will be responsible for managing both inbound and outbound calls via VoIP, responding to email inquiries, and proactively reaching out to customers to initiate communication using provided scripts. The ideal candidate has excellent spoken and written English skills, a strong administrative ability, and experience handling customer inquiries in a fast-paced business environment.

Key Responsibilities

Customer Interaction & Communication

• Call Management: Answer incoming calls and perform outbound calls using VoIP technology.
• Outreach: Conduct initial communication with customers by strictly adhering to company-provided scripts to ensure consistent messaging.
• Email Management: Monitor shared inboxes and respond promptly to customer inquiries, ensuring all communications are accurate and professional.
• Support: Act as the primary point of contact for customers, identifying needs, resolving issues, and escalating complex matters to the appropriate team member when necessary.

Administrative Support

• Record Keeping: Accurately record customer interactions, maintain contact details, and update project information in the CRM or internal systems.
• Process Adherence: Follow established business processes, workflows, and communication standards.
• Scheduling: Assist with scheduling or confirming customer calls and meetings as required.

Required Qualifications & Skills

• Experience : Previous experience in a customer service, support, or reception role (minimum 1 year with AU support preferred).
• Communication : Excellent verbal and written English communication skills are essential.
• Technical Proficiency : Comfortable using VoIP systems, email platforms, and CRM/internal databases.
• Soft Skills : High attention to detail, strong problem-solving abilities, professional phone etiquette, and the ability to work independently.