Customer Service Representative | w/14th month pay

Dynamic Talent Solutions; Muntinlupa; On-site; PHP 200,880 - 279,000; Full time

Benefits offered by this job

HMO on day 1 of employment

HMO for 2 free dependents

Leave credits + Leave encashment

Performance incentive bonus

Annual performance increase

14th-month pay

Job summary

A premier service provider in Muntinlupa is seeking customer service representatives to assist clients with financial and insurance product inquiries. Responsibilities include providing exceptional service, documenting transactions, and collaborating with team members to enhance the customer experience. Fresh graduates are welcome, and applicants should possess strong communication skills and the ability to work in a fast-paced environment. The role offers attractive benefits, including immediate HMO coverage and performance bonuses.

Qualifications

• Great customer service orientation with problem-solving skills.
• Strong communication skills in English, both written and verbal.
• Ability to work fast in a dynamic environment.

Responsibilities

• Provide exceptional customer service related to financial or insurance products.
• Assist customers with inquiries and issue resolution.
• Document customer interactions for compliance and quality assurance.

Skills

BPO calls/voice support experience

Excellent interpersonal skills

Problem-solving skills

Basic computer navigation

Education

Fresh graduates are welcome

Job description

Responsibilities

• Provide exceptional customer service by addressing customer inquiries and concerns related to financial or insurance products promptly.
• Assist customers with product or policy inquiries, account or order processing, and issue resolution.
• Maintain a high level of knowledge about company products, services, and basic financial/insurance processes to provide accurate information.
• Document customer interactions, transactions, and feedback for compliance, quality assurance, and continuous improvement.
• Collaborate with team members to enhance the overall customer experience and service delivery.

Job Requirements

• Fresh graduates are welcome to apply
• BPO calls/voice support experience (financial services or insurance accounts is a big plus)
• Excellent interpersonal and English communication (written and verbal) skills
• Strong customer service orientation and problem-solving skills, with the ability to handle sensitive financial information
• Ability to work in a fast-paced, dynamic environment
• Proficient in basic computer navigation and troubleshooting
• Detail-oriented with the ability to handle multiple tasks
• Can start immediately, if possible

Benefits

• HMO on day 1 of employment
• HMO for 2 free dependents
• Leave credits + Leave encashment
• Performance incentive bonus
• Annual performance increase
• 14th-month pay