Customer Service Representative

TalentBuzz Recruitment Agency; Quezon City; On-site; PHP 234,360 - 267,840; Full time

Benefits offered by this job

Basic 21K + 3K Allowance

HMO (Maxicare)

24 PTO credits after hire

Performance incentives

Job summary

A recruitment agency is seeking customer service representatives for a US Financial Account role in Quezon City, Philippines. Responsibilities include handling billing inquiries, assisting with escalations, and explaining transaction statuses. Candidates should have at least 6 months of experience in a multi-channel environment and be fluent in English. The position offers a competitive package of 24K, performance incentives, and 24 PTO leave credits. Night shift availability is required.

Qualifications

• At least 6 months experience with multi-channel experience (Non-Voice or back office).
• Fluent in English (oral and written).

Responsibilities

• Handle billing and subscription questions promptly.
• Assist with card reorders and account downgrades.
• Explain transaction status/history vs. account balance.
• Multitask effectively in call center operations.

Skills

Strong English language proficiency

Excellent customer service

Problem-solving skills

Technical skills

Financial literacy

Effective people skills

Education

High school diploma or equivalent

Job description

Account: US Financial Account

Description

Customer Assistance

• Handle billing & subscription questions promptly.
• Answer general inquiries.
• Sign-up steps & requirements.
• Product, pricing, promotions, referral programs.
• Plans, features, app usage, account cancellation.
• Card activation & account maintenance

Financial Support

• Explain transaction status/history vs. account balance.

Escalations & Special Requests

• Card reorder, account downgrade.
• Dispute forms, fee waives/refunds.
• Expedited card delivery, funding source removal.
• Bank statements, instant deposit activation.
• Account name, phone number, DOB changes.
• Assist with linking bank accounts.

Requirements

• Educational Qualifications: High school diploma or equivalent preferred.
• Schedule: Amenable on night shift / shifting schedule
• Experience Level: At least 6 months Exp, with Multi channel experience (Non Voice or back office), Fluent in English (oral and written)
• Skills and Competencies: Strong English language proficiency; excellent customer service and interpersonal skills.
• Qualities and Traits: Problem-solving skills; strong work ethic; ability to work in a team environment.
• Skills and Competencies: Technical skills; financial literacy; effective people skills.
• Responsibilities and Duties: Ability to handle call center operations and multitask effectively.

Benefits

• Basic 21K + 3 K Allowance = 24 K Package HMO (Maxicare + 24 PTOs. Personal HMO (Maxicare) upon regularization (Dependents may be enrolled at the employee’s expense)
• Performance Incentives (to be discussed by the Operations Team)
• Leave Credits: 24 PTO (accrues upon hire; usable upon regularization)

Head Count

12 CSRs (Jan 12)

25CSRs (Jan 19)