Customer Service Representative - Voice

Hammerjack Pty Ltd; Philippines; On-site; PHP 257,000 - 480,000; Full time

Benefits offered by this job

Performance incentives

Job summary

Hammerjack Pty Ltd in the Philippines is hiring a dedicated Customer Service Representative to support customers via inbound and outbound calls, resolve inquiries, and maintain a high standard of service quality.

The role requires listening attentively, clear communication, and the ability to manage calls efficiently in a fast-paced environment. A minimum of 1 year in international voice support or similar BPO experience is preferred.

Qualifications

• Minimum 1 year international voice experience in BPO/call center.
• Experience with subscriptions or customer retention.
• Strong verbal communication and customer service skills.

Responsibilities

• Handle inbound and outbound customer phone calls in a professional manner.
• Address and resolve customer inquiries effectively and efficiently.
• Ensure adherence to quality, compliance, and call control standards.
• Accurately document all customer interactions in internal systems.
• Collaborate with team members and escalate issues when necessary to ensure prompt resolution.

Skills

Customer service

Verbal communication

Multitasking

Call center experience

Retention experience

Job description

Salary: P23,000 + Incentives ( up to 20k+ performance based)

Job Summary:

We are looking for a dedicated Customer Service Representative to join our team. The ideal candidate will provide exceptional support to customers through inbound and outbound calls, resolving inquiries efficiently, and ensuring a high standard of service quality.

Key Responsibilities:

• Handle inbound and outbound customer phone calls in a professional manner.
• Address and resolve customer inquiries effectively and efficiently.
• Ensure adherence to quality, compliance, and call control standards.
• Accurately document all customer interactions in internal systems.
• Collaborate with team members and **escalate** issues when necessary to ensure prompt resolution.

Preferred Qualifications:

• At least 1 year of international voice experience in a BPO or Call Center setting.
• Prior experience in a phone-based or contact center support role.
• Experience with subscriptions or customer retention.
• Strong verbal communication and customer service skills.
• Ability to multitask and manage call flow effectively.
• Comfortable working in a fast-paced environment.
• Positive attitude and willingness to learn and adapt.