Call Center Agent (Travel Consultant) -Cebu City

TASQ Staffing Solutions; Cebu City; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

10 VL

10 SL

5 EL

HMO Health Insurance

Job summary

TASQ Staffing Solutions in Cebu City is seeking a Call Center Agent (Travel Consultant) to deliver expert travel advice, book flights, hotels, transfers, and tour packages onsite.

The role requires 2–4 years in travel consultancies, familiarity with GDS (Amadeus, Sabre or Galileo), and a bachelor’s degree in Tourism or Hospitality. Strong communication, negotiation, and multitasking are essential; MS Office and online booking tools are used daily.

Qualifications

• Excellent travel consultation experience and knowledge of destinations, regulations, and travel requirements.
• Ability to book flights, hotels, transfers, cruises, and tour packages.
• Strong communication, negotiation, and problem-solving skills required.
• Experience handling escalated cases and direct passenger communication is a plus.

Responsibilities

• Provide Expert Travel Consultation: Advise clients on destinations, transportation, accommodations, travel requirements, and travel insurance options.
• Handle Travel Bookings: Book flights, hotels, transfers, cruises, and tour packages based on client preferences, schedules, and budget.
• Manage Customer Service & Escalations: Communicate directly with passengers to address concerns, resolve issues, and offer practical travel solutions.
• Ensure Regulatory Compliance: Provide accurate, up-to-date information regarding travel regulations, visas, and other entry policies.
• Supplier Coordination: Liaise with airlines, hotels, tour operators, and transportation providers to confirm bookings and ensure smooth logistics.
• Administrative Duties: Prepare detailed travel documentation, reports, and maintain accurate and confidential client records.

Skills

Communication skills

Negotiation

Problem-solving

Multitasking

Education

Bachelor's degree in Tourism/Hospitality or related field

Tools

GDS Amadeus

Sabre

Galileo

MS Office

Online booking tools

Job description

Call Center Agent (Travel Consultant) -Cebu City

About the job Call Center Agent (Travel Consultant) -Cebu City

About the job Travel Consultant (Cebu) | Onsite

Work Setup: Onsite (Cebu City)

Shift: No Fixed Schedule

Responsibilities:

• Provide Expert Travel Consultation: Advise clients on destinations, transportation, accommodations, travel requirements, and travel insurance options.
• Handle Travel Bookings: Book flights, hotels, transfers, cruises, and tour packages based on client preferences, schedules, and budget.
• Manage Customer Service & Escalations: Communicate directly with passengers to address concerns, resolve issues, and offer practical travel solutions.
  
• Ensure Regulatory Compliance: Provide accurate, up-to-date information regarding travel regulations, visas, and other entry policies.
• Supplier Coordination: Liaise with airlines, hotels, tour operators, and transportation providers to confirm bookings and ensure smooth logistics.
• Administrative Duties: Prepare detailed travel documentation, reports, and maintain accurate and confidential client records.

Qualifications & Requirements:

• Experience: 2 to 4 years of relevant experience as a Travel Consultant or in a similar role within the travel industry.
• Experience handling escalated cases and direct passenger communication is an advantage.
• Education: Bachelor's degree in Tourism, Hospitality Management, or a related field (preferred).
• Technical Skills:
• Familiarity with GDS platforms such as Amadeus, Sabre, or Galileo is a strong advantage.
• Proficient in Microsoft Office Suite and online booking/reservation tools.
• Core Competencies:
• Excellent communication, negotiation, and problem-solving skills.
• Strong attention to detail and ability to perform well under pressure.
• Capable of multitasking and efficiently managing multiple client inquiries.

Upon regularization:

• 10 VL, 10 SL, 5EL
• HMO Health Insurance avail on the 4th Month -(Employee + 1 Free Dependent)