Travel Consultant - CSR (Cebu City)

TASQ Staffing Solutions; Cebu City; On-site; PHP 180,000 - 300,000; Full time

Benefits offered by this job

10 Vacation Leaves

10 Sick Leaves

5 Emergency Leaves

HMO coverage for employee and one dependent

Job summary

A leading staffing agency in Cebu City is seeking a Travel Consultant to turn client travel plans into reality. The successful candidate will provide expert advice, manage complex bookings, and ensure a seamless journey for every traveler. Key qualifications include at least one year in the travel industry, experience with Global Distribution Systems, and strong communication skills. This role offers flexible onsite work and valuable health benefits after regularization.

Qualifications

• At least 1 year in the travel industry.
• Prior experience with difficult passenger cases is a plus.
• Experience with Global Distribution Systems (GDS) is mandatory.
• Proficient with MS Office and digital booking platforms.
• Strong communication, negotiation, and attention to detail in a fast-paced environment.

Responsibilities

• Consult with clients on travel destinations.
• Manage reservations for flights, hotels, and tours.
• Resolve passenger issues and handle escalations.
• Coordinate with airlines and hotels for smooth operations.
• Stay updated on visa requirements for clients.
• Maintain organized client records and documentation.

Skills

Exceptional communication

Negotiation abilities

Attention to detail

Ability to thrive in fast-paced environment

Education

Degree in tourism or hospitality management

Tools

Global Distribution Systems (GDS) like Amadeus, Sabre, or Galileo

MS Office

Galileo

Job description

Travel Consultant (Cebu City)

Location: Onsite (Cebu City)

Schedule: Flexible / Rotational Shift

Role Overview

As a travel consultant, you will be the primary point of contact for clients, turning their travel plans into reality. Your role involves providing expert advice, managing complex bookings, and ensuring every traveler has a seamless, compliant, and stress-free journey.

Key Responsibilities

• Expert Advice: Consult with clients on destinations, transport, lodging, and essential travel insurance.
• End-to-End Bookings: Manage reservations for flights, hotels, cruises, and tours while staying within client budgets.
• Problem Resolution: Act as a dedicated support resource for passengers, resolving issues and handling escalations with practical solutions.
• Logistics & Liaison: Coordinate directly with airlines, hotels, and tour operators to verify details and ensure smooth operations.
• Regulatory Guidance: Stay updated on visa requirements and entry policies to provide clients with accurate travel information.
• Administration: Maintain organized client records and prepare necessary travel documentation and reports.

Qualifications & Requirements

• Professional Experience: At least 1 year in the travel industry. Prior experience handling difficult passenger cases is a plus.
• Education: A degree in tourism or hospitality management is preferred.
• Technical Proficiency: * Mandatory: Experience with Global Distribution Systems (GDS) like Amadeus, Sabre, or Galileo.
  • General: Skilled in MS Office and various digital booking platforms.
• Core Skills: Exceptional communication and negotiation abilities, high attention to detail, and the ability to thrive in a fast-paced environment.

Benefits

Once regularized, you will receive:

• Leave Credits: 10 Vacation Leaves, 10 Sick Leaves, and 5 Emergency Leaves.
• Health Benefits: HMO coverage starting on your 4th month (includes coverage for the employee plus one dependent).