Financial & Travel Associate. Customer service Call Center.

Recruitify_HR; Metro Manila; On-site; PHP 335,000 - 580,000; Full time

Job summary

Recruitify_HR is seeking a dedicated Travel Support Specialist in Metro Manila to assist clients with travel arrangements, including flights, hotels, and transportation. You will deliver outstanding customer service, resolve issues swiftly, and ensure secure processing of bookings and transactions.

Ideal candidates have 1–3 years in customer service or travel roles, strong communication, and proficiency with CRM software and travel booking systems.

Qualifications

• Bachelor’s degree in a relevant field (Business Administration, Travel Management, or related).
• 1–3 years in customer service or travel-related roles.
• Strong communication and interpersonal skills.
• Proficiency in CRM software and travel booking systems.
• Detail-oriented with excellent problem-solving abilities.

Responsibilities

• Assist clients with travel arrangements including booking flights, hotels, and transportation.
• Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
• Process financial transactions related to travel bookings accurately and securely.
• Deliver timely updates and communications regarding travel itineraries and changes.
• Maintain accurate records of client interactions and transactions for future reference.

Skills

Communication skills

Interpersonal skills

CRM software

Travel booking systems

Detail-oriented

Education

Bachelor’s degree in Business Administration or related field

Tools

CRM software

Travel booking systems

Job description

• Assist clients with travel arrangements including booking flights, hotels, and transportation.
• Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
• Process financial transactions related to travel bookings accurately and securely.
• Deliver timely updates and communications regarding travel itineraries and changes.
• Maintain accurate records of client interactions and transactions for future reference.

Description

• Assist clients with travel arrangements including booking flights, hotels, and transportation.
• Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
• Process financial transactions related to travel bookings accurately and securely.
• Deliver timely updates and communications regarding travel itineraries and changes.
• Maintain accurate records of client interactions and transactions for future reference.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field such as Business Administration, Travel Management, or a related area.
• Experience Level: 1–3 years in customer service or travel-related roles.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficiency in using customer relationship management (CRM) software and travel booking systems.
• Qualities and Traits: Detail-oriented with excellent problem-solving abilities.
• Working Conditions: Ability to work in a fast-paced call center environment.