Travel and Hospitality Associate

Metacom Careers; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

Metacom Careers is seeking a Travel and Hospitality Associate (International Voice Account) to serve as the primary contact for international travelers. You will handle travel reservations, accommodations, and itinerary inquiries via voice calls, delivering exceptional service and resolving issues efficiently.

The role requires at least 6 months in a Travel BPO, strong English skills (CEFR B2), and a high school graduation.

Qualifications

• 6 months of continuous BPO experience handling a Travel account.
• Good English communication with CEFR level B2.
• No prior non-BPO work experience required.
• Education: High School Graduate (old curriculum) or Senior High School Graduate.
• Experienced in international voice customer service.

Responsibilities

• Handle incoming international voice calls for travel reservations, ticket modifications, cancellations, and inquiries.
• Troubleshoot and resolve issues across travel booking systems and platforms.
• Maintain high customer satisfaction through empathy, guidelines, and professional etiquette.
• Stay updated with travel policies and account-specific procedures to provide accurate information.

Skills

English proficiency

Customer service

Education

High School graduate (old curriculum) or Senior High School

Job description

Job Description: Travel and Hospitality Associate (International Voice Account)

As a Travel and Hospitality Associate, you will serve as the primary point of contact for international customers seeking assistance with their travel plans, bookings, accommodations, and itinerary inquiries. Operating in a fast-paced voice channel, you will deliver exceptional customer service, resolve travel-related issues efficiently, and ensure a seamless and pleasant experience for every traveler.

Key Responsibilities

• Customer Support: Handle incoming international voice calls from customers regarding travel reservations, ticket modifications, cancellations, and general hospitality inquiries.
• Problem Resolution: Navigate multiple systems and booking platforms to troubleshoot and resolve issues promptly and accurately.
• Quality Assurance: Maintain high standards of customer satisfaction by adhering to communication guidelines, empathy, and professional etiquette.
• Process Adherence: Stay up-to-date with travel policies, airline/hotel guidelines, and account-specific procedures to provide accurate information.

Qualifications & Requirements

• BPO Experience: Minimum of 6 months of continuous BPO experience, specifically handling a Travel account.
• Language Proficiency: Good English communication skills with a required CEFR Score of B2.
• Non-BPO Experience: No prior non-BPO work experience required.
• Education: High School Graduate (old curriculum) or Senior High School Graduate.
• Channel & Function: Experienced in international voice customer service.