Customer Service Representative / Telco / Healthcare / Techinical / Retail

Metacom Careers; Davao del Sur; On-site; PHP 223,200 - 312,480; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job summary

Metacom Careers is hiring a Customer Service Representative to provide high-quality support across phone, email, and live chat. You will resolve inquiries, maintain product knowledge, and document customer interactions to help improve service delivery.

The role requires a High School Diploma, 0–2 years of experience, and strong communication with a patient, empathetic approach. Shifts may include evenings or weekends.

Qualifications

• Strong communication and interpersonal skills are required.
• Ability to multitask and handle high call volumes.
• Patience and empathy when dealing with customers.
• Evening or weekend shifts may be required.

Responsibilities

• Provide outstanding customer service through phone, email, and live chat.
• Resolve inquiries and issues effectively and efficiently.
• Maintain knowledge of products to assist customers.
• Document interactions and feedback for continuous improvement.
• Collaborate with team to improve service delivery.

Skills

Strong communication

Interpersonal skills

Education

High School Diploma

Job description

Customer Service Representative / Telco / Healthcare / Techinical / Retail

Job Description

Employee Recognition and Rewards

• Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

• HMO

Professional Development

• Job Training, Professional Development

Read More

Description

• Provide outstanding customer service through various channels including phone, email, and live chat.
• Resolve customer inquiries and issues effectively and efficiently.
• Maintain a high level of product knowledge to assist customers with their needs.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to enhance service delivery and customer satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Patience and empathy in dealing with customers.
• Responsibilities and Duties: Ability to multitask and handle high call volumes.
• Working Conditions: May require evening or weekend shifts.

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