Customer Service Representative (Taguig)

Manila Recruitment; Taguig; On-site; PHP 279,000 - 446,000; Full time

Job summary

A company in maintenance services is looking for a Customer Service Representative. This role serves as the first point of contact for customers, handling inquiries, scheduling services, and supporting sales activities. The ideal candidate should have a friendly, customer-focused personality, strong communication skills in English, and the ability to work with technology. It's a full-time position with working hours between 6:00 AM and 6:00 PM Manila Time.

Qualifications

• Bright and friendly personality with strong communication skills.
• Excellent command of English for customer interactions.
• Comfortable with technology and various tools.
• Willingness to learn with self-motivation.

Responsibilities

• Handle inbound calls and respond to customer inquiries.
• Make outbound calls to qualified leads.
• Assist with scheduling service appointments.
• Assist with scheduling and coordinating service appointments.
• Support sales activities, upsell and cross-sell with training.
• Generate reports and update internal systems.
• Ensure prompt follow-ups and KPI attainment.
• Collaborate with team to maintain service quality.
• Uphold 100% customer satisfaction guarantee.

Skills

Strong communication skills

Customer-focused personality

Problem-solving skills

Multitasking abilities

Tools

Google Sheets

CRM systems

Booking systems

Phone apps

Job description

Company Profile:

Our client delivers expert maintenance and improvement services through a dedicated client care team and skilled technicians. Serving residential and commercial clients, their core offerings include antenna and reception services, pest and termite management, and gutter and solar-panel maintenance. All work is carried out with safety-first practices and is backed by a 100% satisfaction guarantee.

Focused on timely communication and reliable workmanship, the company provides practical, compliant solutions for property managers, builders and homeowners while prioritizing customer welfare on every job.

Overall purpose and responsibilities of the role:

The Customer Service Representative serves as the first point of contact for customers, handling inbound calls, responding to online inquiries, and supporting service coordination across multiple brands. The role is focused on delivering excellent customer experiences, assisting with sales inquiries, scheduling services, liaising with technicians, and ensuring timely follow-ups, all while working in a collaborative and professional team environment.

Duties and Responsibilities:

• Handle inbound calls and respond to customer inquiries in a professional, timely, and friendly manner.
• Make outbound calls to qualified “warm” leads (no cold calling or pressure selling).
• Manage email correspondence, respond to online web forms, and update customer records.
• Assist with scheduling, rescheduling, and coordinating service appointments with technicians.
• Support sales activities, including upselling and cross-selling services (with training provided).
• Perform related administrative tasks such as updating systems, booking jobs, and generating reports.
• Ensure prompt follow-up to customer requests, avoiding missed or delayed responses.
• Collaborate with teammates and managers to maintain service quality and meet team KPIs.
• Uphold the company’s commitment to a 100% customer satisfaction guarantee.
• Other Duties at management’s discretion to meet evolving business needs.

Requirements

• Bright, friendly, and customer-focused personality with strong communication skills.
• Excellent command of English (spoken and comprehension) suitable for an Australian customer base.
• Comfortable with technology; ability to work with tools such as Google Sheets, internal CRM, booking systems, and phone applications.
• Quick learner with a motivated and proactive attitude; all company-specific training will be provided.
• Strong problem-solving and multitasking skills with attention to detail.
• Prior customer service or call-handling experience preferred but not required.
• Resilient, dependable, and able to thrive in a professional yet relaxed team culture.

Job type:Permanent

Employment type:Direct hire; Full-time

Schedule:Monday to Friday, the shift will be anytime between 6:00 AM and 6:00 PM Manila Time.

Industry:Maintenance and Improvement Services

Expertise:Customer Service