Customer Service Representative

HCL Technologies Limited; Taguig; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Day 1 HMO (employee + 3 dependents)

Group Life Insurance

Medicine reimbursement 5,000

Job summary

HCL Technologies Limited in the Philippines is seeking a Customer Service Representative to handle real-time inbound and outbound voice-based inquiries in English. The role requires responding to calls, gathering details, and offering resolution options while identifying customer needs on site in Taguig (Mckinley Hills area).

Night shift is required, with opportunities for growth and a supportive, diverse workplace. Day 1 benefits include HMO for dependents and life insurance.

Qualifications

• Good verbal and written English communication skills.
• Minimum of 1 year Customer Service Representative experience (Advantage Only)
• Amenable to work onsite in Mckinley Hills, Taguig City (Cyber Sigma, Lawton Avenue)
• Amenable to work Night Shift / Graveyard Shift
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Excels at operating in a fast pace, community environment
• Ability to look at situations from several points of view
• High comfort level working in a diverse environment

Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, research/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs

Skills

Customer service

English fluency

Multitasking

Time management

Interpersonal skills

Problem solving

Job description

Responsible for responding to customer inquiries and complaints. Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care.

Major Responsibilities:

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, research/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs

Qualifications

• Good verbal and written English communication skills.
• Minimum of 1 year Customer Service Representative experience (Advantage Only)
• Amenable to work pure work onsite in Mckinley Hills, Taguig City (Cyber Sigma, Lawton Avenue)
• Amenable to work Night Shift / Graveyard Shift
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Excels at operating in a fast pace, community environment
• Ability to look at situations from several points of view
• High comfort level working in a diverse environment

Primary Skillset Needs

• Strong organizational, time management and follow up skills – ability to multitask.
• Ability to assess issues for swift problem resolution.
• Excellent customer service, interpersonal and communications skills – fluent in English
• Ability to build and maintain relationships.

Day 1 HMO benefits w/ 3 FREE Dependents

• Group Life Insurance for Employee
• 5,000 Medicine Reimbursement for employee.