Customer Service Representative (Start ASAP)

University of St. La Salle; Hinoba-an; Hybrid; PHP 268,000 - 335,000; Full time

Job summary

University of St. La Salle in the Philippines is seeking a Customer Service Representative to join our team. You will support clients across the full journey, handling inquiries and service needs from start to finish.

You will provide product information, resolve issues, and strive for high customer satisfaction across touchpoints while maintaining a positive, empathetic, and professional demeanor. You will also collaborate with teams to ensure a seamless customer experience across channels.

Qualifications

• Experience delivering customer support across multiple channels.
• Provide product information and resolve customer issues.
• Maintain a positive, empathetic, and professional attitude throughout interactions.

Responsibilities

• Deliver comprehensive customer support to clients from inquiry to resolution.
• Assist customers with product information and resolve issues.
• Maintain a positive, empathetic, and professional attitude toward customers to ensure a seamless experience.

Job description

The Customer Service team is responsible for delivering comprehensive customer support to clients, handling all inquiries, concerns, and service needs from the beginning to the end of the customer journey.

The role includes assisting customers with product information, resolving issues, and ensuring overall customer satisfaction across various touchpoints.

The Customer Service Representative should be able to maintain a positive, empathetic, and professional attitude towards customers at all times and ensure a seamless customer experience