Customer Service Representative - Spanish Bilingual

INTELASSIST INC.; Quezon City; Hybrid; PHP 664,000 - 898,000; Full time

Benefits offered by this job

Non-taxable Allowance

HMO Coverage after a month

Mentoring and development programs for

career growth opportunities

Employee engagement activities

Family-oriented culture

Fixed Weekends Off

Hybrid Set Up

Job summary

INTELASSIST INC. is seeking a Customer Service Representative who will provide solutions to customer inquiries in a courteous and timely manner, collaborating with various departments to resolve issues. The role requires Spanish bilingual proficiency and strong communication skills.

Work setup is onsite for 1-2 months transitioning to hybrid; night shift aligned to Eastern Time. The salary is 70,000 PHP per month, with benefits including HMO after a month and non-taxable allowances.

Qualifications

• At least 2 years of experience as Spanish bilingual CSR.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Excellent oral and written communication skills.
• Strong listening/comprehension skills.
• Ability to use phone and computer systems.

Responsibilities

• Participates in and demonstrates an understanding of safety principles and practices; follows all safety policies and procedures to support a safe working environment and grow our “Safety First Culture”
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Refer unresolved customer grievances to designated departments for further investigation.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
• Perform related duties as required or assigned by supervisor

Skills

Spanish bilingual

Tools

Microsoft Office

Job description

Work Setup:

Onsite for 1-2 months, followed by a transition to a hybrid setup.

Work Schedule:

Night Shift (Eastern Time zone)

Location:

Eastwood City Cyberpark Eastwood Avenue, Quezon City, Philippines, 1110

Salary Package:

70,000 PHP/Monthly

Job Description:

As a member of the the Customer Service Representative will provide solutions to customer inquiries in a courteous and timely manner, including collaborating with various departments on behalf of the customers.

Duties andResponsibilities:

• Participates in and demonstrates an understanding of safety principles and practices; follows all safety policies and procedures to support a safe working environment and grow our “Safety First Culture”

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, or obtain details of complaints.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Refer unresolved customer grievances to designated departments for further investigation.

• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.

• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

• Perform related duties as required or assigned by supervisor

Requirements:

• At least 2 years of Experience as Spanish Bilingual CSR

• Proficiency with Microsoft Office (Outlook, Word and Excel applications)

• Ability to use phone and computer systems

• Excellent oral and written communication skills

• Strong listening/comprehension skills

• Ability to stay composed and objective

• Conversational, patient and confident, with a positive attitude

Job Highlights:

• Competitive Salary

• Non-taxable Allowance

• HMO Coverage after a month

• Mentoring and development programs for career growth opportunities

• Employee engagement activities

• “Family-oriented” culture

• Fixed Weekends Off

• Hybrid Set Up

WHY INTELASSIST?

We grow together. We value your effort. We aim to empower you.