Customer Service Representative (Healthcare Account) | Work Onsite

INTELASSIST INC.; Quezon City; On-site; PHP 257,000 - 368,000; Full time

Benefits offered by this job

HMO coverage from month 1 (up to PHP 1

Guaranteed weekends off

20 paid leave days upon regularization

Career development & training

Job summary

INTELASSIST INC. is seeking a Customer Service Representative to handle inbound calls, route inquiries, and maintain records. Location is Eastwood, Libis, Quezon City in a 100% onsite, 24/7 operation.

Requirements include a high school diploma and 1 year of BPO experience with healthcare accounts or 2 years in CSR, plus proficiency in MS Office, EMR and payroll software, and HIPAA compliance.

Qualifications

• High school diploma or equivalent.
• 1 year of experience in BPO handling healthcare accounts or 2 years as a Customer Service representative.
• Proficient in MS Office, EMR and payroll software; HIPAA compliance.

Responsibilities

• Answer incoming calls promptly and professionally.
• Route inquiries to the correct department per procedures.
• Document call details and maintain accurate records.
• Assist callers with basic info and escalate complex concerns.
• Follow up to ensure timely resolution.
• Maintain confidentiality and team collaboration.

Skills

Customer service

HIPAA compliance

Cultural sensitivity

Mathematical computations

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

EMR software

Payroll software

Job description

Employment Type: Full-Time Employment
Work Setup: 100% Onsite
Work Schedule: 24/7 Operations
Location: Eastwood, Libis, Quezon City

Job Description

The primary responsibility of the Customer Service Representative (CSR) is to answer incoming queue calls and route them accurately in accordance with established procedures.

Duties and Responsibilities:

• Provide excellent customer service by answering and directing all incoming calls promptly, courteously, and professionally.
• Accurately identify customer needs and ensure inquiries are routed to the appropriate department or individual.
• Document call details and maintain accurate records in the system for reference and reporting purposes.
• Assist callers by providing basic information, answering general questions, and escalating complex concerns to the proper channels.
• Follow up on customer inquiries as needed to ensure timely resolution.
• Adhere to company policies, procedures, and quality standards when handling calls and customer interactions.
• Maintain confidentiality and handle sensitive information with discretion.
• Collaborate with team members and other departments to improve customer experience and streamline processes.
• Participate in training sessions and team meetings to stay updated on company policies, system updates, and service standards.
• Complete other assigned duties and projects as required by the supervisor or management.

Job Requirements:

• High school diploma or equivalent
• At least 1 year of experience in the BPO industry handling healthcare accounts or 2 years experience as a Customer Service.
• Proficient in Microsoft Office Suite, EMR software, payroll software, and all other software programs.
• Must uphold all principles of confidentiality and patient care to the fullest extent while adhering to and complying with the
• Health Insurance Portability and Accountability Act (HIPAA) at all times.
• Knowledge of, and sensitivity to, cultural and language differences.
• Able to perform basic mathematical computations.

What benefits await you by joining Intelassist?

• Global career advancement and networking opportunities.
• Access to both virtual and on-site intensive courses for career and personal development enhancement.
• Monetary rewards for successful referrals that are hired.
• Guaranteed weekends off and a total of 20 paid leave days upon regularization.
• Collaborative work environment
• Eligibility for Health Maintenance Organization (HMO) coverage starting from the first month of employment, with coverage of up to 100,000 PHP per illness.

About Intelassist

Established in 2007, Intelassist is a remote staffing organization that originated from a collaboration between US-based industry professionals and an experienced operational team in Manila, Philippines. Our US team brings over 20 years of experience in engineering, manufacturing, IT, finance, and high-level operations, while our Manila-based team offers over 15 years of experience in delivering exceptional support to global enterprises.

Our coast-to-coast US offices, in collaboration with our dedicated employees in the Philippines, enable us to deliver results to clients in various markets and for a wide range of roles. With over 15 years of experience in the BPO industry, Intelassist places a strong emphasis on organizational resilience and social stewardship to foster lasting, meaningful partnerships within our team and with our clients.

At the core of our business lie our people. Our ability to recruit, train, and, most importantly, retain exceptional team members is not only what enables Intelassist to attract the region’s finest talent but also what bestows stability upon our clients through reduced turnover and tangible outcomes.

With a workforce of slightly over 1,000 employees, we strike a balance – substantial enough to possess profound insight into the Business Process Outsourcing (BPO) industry, yet intimate enough to maintain the family-like, high-energy work atmosphere that our candidates seek.

At Intelassist, we specialize in sourcing, training, and retaining top-tier talent, each exclusively dedicated to meeting our clients’ unique needs. Our proven track record and local presence ensure that Intelassist clients enjoy increased productivity, reduced staff turnover, and significant cost savings.

WHY INTELASSIST?

We grow together. We value your effort. We aim to empower you.