Customer Support Representative – Mactan Site

Zohorecruit; Cebu City; Presencial; PHP 201 000 - 290 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary package

Allowances and incentives

Career growth opportunities

Dynamic and supportive work env"

Resumo da oferta

Level Up Talent Solutions is hiring Customer Support Representatives for multiple accounts in Mactan, Cebu. The role targets candidates with international voice BPO experience seeking growth in a fast-paced, professional environment.

You will handle inquiries, resolve concerns, provide product information, and ensure top-notch customer experience across various industries. Onsite work in Mactan, Cebu is required and schedules may include weekends and overtime.

Qualificações

• 6–12 months international voice BPO experience
• Open to High School Graduates
• Excellent English communication and comprehension
• Strong customer service and problem solving abilities
• Willing to work onsite in Mactan, Cebu
• Available to start on Jun 1, 10, 15 or 22, 2026
• Amenable to shifting schedules, weekends, holidays, and overtime

Responsabilidades

• Handle inbound and outbound customer interactions professionally
• Assist customers with inquiries, billing, orders, or service requests
• Provide accurate information regarding products and services
• Resolve customer concerns efficiently with empathy
• Maintain accurate documentation of interactions in the system
• Meet performance metrics: productivity, attendance, quality, CSAT
• Coordinate with internal departments to resolve issues
• Deliver excellent service in a fast-paced environment

Conhecimentos

English communication

Customer service

Problem solving

Formação académica

High School Diploma

Senior High School Diploma

Descrição da oferta de emprego

Mactan, Cebu, Philippines | Posted on 05/13/2026

• Industry Employment - Recruiting - Staffing
• State/Province Lapu-Lapu
• Country Philippines

About Us

At Level Up Talent Solutions, we believe great work starts with feeling supported, trusted, and valued.

We are a people-focused talent company that connects skilled professionals with meaningful long‑term opportunities. Our goal is to create an environment where you can do your best work, continue growing, and feel confident in the role you play within a team.

When you join Level Up Talent Solutions , you are not just filling a position. You are becoming part of a community that values clear communication, consistency, and mutual respect. We work closely with you to understand your strengths, your experience, and the type of work environment where you can thrive.

We support our talents through structured onboarding, ongoing guidance, and realistic expectations. You will always know what success looks like and who to turn to when you need support. We believe that when talents feel aligned and empowered, everyone succeeds.

At Level Up Talent Solutions, growth is not only about skills. It is about confidence, stability, and building a career you can be proud of.

We are here to help you level up.

Job Description

Job Overview

Level Up is currently hiring Customer Support Representatives for multiple accounts based in Mactan, Cebu. This is a great opportunity for candidates with international voice BPO experience who are looking to grow their career in customer service while working in a fast‑paced and professional environment.

Successful candidates will be responsible for handling customer inquiries, resolving concerns, providing accurate information, and delivering excellent customer experience across various industries such as retail, healthcare, financial services, and education. The role requires strong communication skills, professionalism, adaptability, and the ability to work efficiently while meeting company performance standards.

Key Responsibilities

• Handle inbound and/or outbound customer interactions professionally
• Assist customers with account‑related inquiries, billing concerns, orders, subscriptions, or service requests
• Provide accurate information regarding products and services
• Resolve customer concerns efficiently while maintaining professionalism and empathy
• Maintain accurate documentation of customer interactions in the system
• Follow company policies, procedures, and quality standards
• Meet performance metrics including productivity, attendance, quality, and customer satisfaction
• Coordinate with internal departments when necessary to resolve customer concerns
• Deliver excellent customer service in a fast‑paced work environment

Requirements

Qualifications

• Must have at least 6 months to 12 months international voice BPO experience (depending on account assignment)
• Open to High School Graduates (old curriculum) or Senior High School Graduates (new curriculum)
• Excellent English communication and comprehension skills
• Strong customer service and problem‑solving abilities
• Must be willing to work onsite in Mactan, Cebu
• Must be available to start on June 1, 10, 15, or 22, 2026
• Amenable to shifting schedules, weekends, holidays, and overtime when needed

What We Offer

• Competitive salary package
• Allowances and incentives
• Career growth opportunities
• Dynamic and supportive work environment