Customer Service Representative

Tuesday Square; Bohol; On-site; PHP 200,880 - 279,000; Full time

Job summary

A customer service company in Bohol is seeking a Customer Service Representative to provide information, resolve complaints, and maintain customer accounts. Candidates must be high school graduates with at least 1 year of BPO experience and be available to start ASAP. This role involves onsite work in Tagbilaran City.

Qualifications

• At least 1 year of BPO experience is required.
• Availability to start ASAP.

Responsibilities

• Provide information about products and services.
• Answer customer questions through various channels.
• Resolve customer complaints professionally.
• Process customer orders and payments.
• Review and update customer accounts.
• Maintain records of customer interactions.

Skills

Empathy

Problem solving

Communication

Active listening

Technical knowledge

Patience

Tenacity

Adaptability

Education

High school graduate

Job description

Customer Service Representative

• We are looking for a Customer Service Representative to work onsite in Tagbilaran City, Bohol.

What does a CSR do?

• A customer service representative (CSR) helps build a relationship between a business and its customers by providing information, answering questions, and resolving complaints:

Provide information

• CSRs provide information about products and services. They may also offer products and services.

Answer questions

• CSRs listen to customers' questions and concerns and provide answers or responses. They may do this via phone, email, social media, or chat.

Resolve complaints

• CSRs address and resolve customer complaints or concerns in a professional and timely manner. They may provide appropriate solutions and alternatives within the time limits.

Process requests

• CSRs take orders, calculate charges, and process billing or payments. They may also handle returns or replacements.

Maintain customer accounts

• CSRs review customer accounts and make changes, if necessary. They may also update customer information.

Maintain records

• CSRs keep records of customer interactions. They may also process customer accounts and file documents.

Some skills that are useful for customer service representatives include:

• Empathy
• Problem solving
• Communication
• Active listening
• Technical knowledge
• Patience
• Tenacity
• Adaptability

Requirements

• Applicants should at least be high school graduates to apply.
• Applicants should have at least 1 year of BPO Experience to apply.
• Applicants should be available to start ASAP.