US Account CSR – Onsite Support Pro

Level Up Talent Solutions; Muntinlupa; On-site; PHP 312,000 - 469,000; Full time

Job summary

Level Up Talent Solutions is hiring a Customer Service Representative for a US account in Metro Alabang, Philippines. The role involves helping customers with account inquiries, service concerns, and delivering courteous, accurate support.

Candidates should have at least 1 year BPO experience handling US accounts, strong English communication, keen attention to detail, and willingness to work onsite at Metro Alabang Town Center on the assigned schedule.

Qualifications

• Minimum 1 year BPO customer service experience for US accounts.
• Good English communication and customer service skills.
• Strong attention to detail and problem-solving abilities.
• Willing to work onsite at 3F Metro Alabang Town Center.
• Willing to work on the assigned schedule.

Responsibilities

• Handle customer inquiries for US-based accounts.
• Assist customers with account and service-related concerns.
• Provide accurate and timely information.
• Resolve customer concerns professionally and efficiently.
• Document customer interactions and resolutions accurately.
• Escalate complex or unresolved concerns when needed.
• Maintain established quality and customer service standards.

Skills

BPO experience

US account support

English communication

Attention to detail

Problem-solving

Education

College level

Tools

CRM software

MS Office

Job description

Level Up Talent Solutions is hiring a Customer Service Representative for a US account in Metro Alabang, Philippines. The role involves helping customers with account inquiries, service concerns, and delivering courteous, accurate support.

Candidates should have at least 1 year BPO experience handling US accounts, strong English communication, keen attention to detail, and willingness to work onsite at Metro Alabang Town Center on the assigned schedule.