Customer Service Representative - Retention + INCENTIVES

Private Advertiser; Pasig; On-site; PHP 279,000 - 391,000; Full time

Job summary

Private Advertiser is seeking a customer service professional for an onsite role in Pasig. The position focuses on delivering accurate information, handling inquiries, and driving upsell opportunities to meet sales targets.

Candidates should have at least 1 year in CS/BPO and excellent communication skills. Immediate start is preferred, with work conducted onsite at Frontera Verde, Pasig.

Qualifications

• High school or equivalent required.
• At least 1 year of customer service / BPO experience.
• Upselling or side selling experience.
• Strong communication and customer service skills.
• Onsite work in Frontera Verde, Pasig.
• Available to start ASAP.

Responsibilities

• Handle inbound customer calls and inquiries.
• Provide accurate information and effective resolutions.
• Identify opportunities to upsell or side sell products/services.
• Recommend relevant products based on customer needs.
• Meet customer service and sales targets.
• Maintain a positive and professional customer experience.

Skills

Customer service

Upselling / side selling

Communication skills

Education

High School / Senior High School

Job description

QUALIFICATIONS:

• At least High School / Senior High School Graduate


• At least 1 year of Customer Service / BPO experience


• With proven Upselling or Side selling experience


• Good communication and customer service skills


• Comfortable working onsite in Frontera Verde, Pasig


• Can start ASAP

RESPONSIBILITIES:

• Handle inbound customer calls and inquiries


• Provide accurate information and effective resolutions


• Identify opportunities to upsell or side sell products/services


• Recommend relevant products based on customer needs


• Meet customer service and sales targets


• Maintain a positive and professional customer experience