Customer Service Representative (PWD only)

Adonai Services Inc.; Quezon City; On-site; PHP 279,000 - 424,000; Full time

Job summary

Adonai Services Inc. is hiring Customer Service Representatives to join our Quezon City team. This is a full-time, onsite role open to qualified Persons with Disabilities with mobility-related disabilities.

You will handle inquiries via phone, email, and chat, provide product and billing information, document interactions, and escalate issues when needed to ensure high-quality service.

Qualifications

• Must be a PWD applicant with a mobility-related disability.
• Senior High School graduate; college-level education or a college degree is an advantage.
• Previous experience in customer service, BPO, or a related field is an advantage but not required.
• Fresh graduates and first-time job seekers are welcome to apply.
• Good verbal and written communication skills in English and Filipino.
• Basic computer skills, including typing and navigating multiple systems.
• Strong problem-solving skills with a positive, patient, and customer-focused attitude.
• Must be willing and able to work onsite in Quezon City.
• Must be willing to work on shifting schedules, including weekends and holidays, as required.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and/or chat.
• Provide accurate information regarding products, services, billing, and account details.
• Handle customer concerns and complaints with patience, empathy, and efficiency.
• Accurately document customer interactions and update relevant records in the system.
• Escalate complex concerns to the appropriate team or department when necessary.
• Meet individual and team performance targets, including customer satisfaction and productivity goals.
• Stay updated on company products, services, processes, and policies.
• Collaborate with teammates and supervisors to maintain and continuously improve service quality.

Skills

Customer service

English & Filipino

Communication skills

Problem-solving

Typing speed

Teamwork

Education

Senior High School graduate

College-level education

College degree

Job description

We are looking for Customer Service Representatives (CSRs) to join our team in Quezon City. This is a full-time, onsite position open to qualified Persons with Disabilities (PWDs) with mobility-related disabilities.

Job Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and/or chat.

• Provide accurate information regarding products, services, billing, and account details.

• Handle customer concerns and complaints with patience, empathy, and efficiency.

• Accurately document customer interactions and update relevant records in the system.

• Escalate complex concerns to the appropriate team or department when necessary.

• Meet individual and team performance targets, including customer satisfaction and productivity goals.

• Stay updated on company products, services, processes, and policies.

• Collaborate with teammates and supervisors to maintain and continuously improve service quality.

Qualifications

• Must be a PWD applicant with a mobility-related disability.

• At least a Senior High School graduate; college-level education or a college degree is an advantage.

• Previous experience in customer service, BPO, or a related field is an advantage but not required.

• Fresh graduates and first-time job seekers are welcome to apply.

• Good verbal and written communication skills in English and Filipino.

• Basic computer skills, including typing and navigating multiple systems.

• Strong problem-solving skills with a positive, patient, and customer-focused attitude.

• Must be willing and able to work onsite in Quezon City.

• Must be willing to work on shifting schedules, including weekends and holidays, as required.