PWD Hiring | BPO Customer Service Representative | CSR | Inclusive Workplace

Nezda Technologies, Inc.; Philippines; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

HMO from Day 1 (up to 3 dependents)

Tuition Reimbursement

Medical Reimbursement

Employee Assistance Program

Quarterly Performance-Based Incentives

Inclusive workplace

Job summary

Nezda Technologies, Inc. is seeking a dedicated Customer Service Representative in Quezon City, Metro Manila. This full-time role involves being the voice of our clients, delivering exceptional support across multiple channels and representing our clients' brands with professionalism.

We welcome inclusivity and support for employees with disabilities (PWD). Ideal candidates include fresh Allied Health grads, or those with some college and BPO voice experience, or senior high graduates with

Qualifications

• Fresh graduates in Allied Health with no BPO experience are eligible.
• Or completed 2 years in college with at least 6 months international BPO voice experience.
• Or at least high school graduate with at least 1 year international BPO voice experience.

Responsibilities

• Review prior authorization requests according to guidelines.
• Handle customer inquiries and provide professional assistance regarding healthcare services and prior authorization requests.

Skills

Customer service

Communication

BPO familiarity

Education

Allied Health (degree/course)

2-year college

High school diploma

Tools

None

Job description

About us

We are a forward-thinking business process outsourcing company committed to delivering exceptional customer service solutions. We pride ourselves on building an inclusive workplace where diverse talent thrives and contributes to our collective success. Our mission is to provide world-class customer support services whilst fostering a culture of respect, opportunity and professional growth for all our employees.

About the role

We are seeking a dedicated and compassionate Customer Service Representative to join our growing team in Quezon City, Metro Manila. This is a full-time position where you will be the voice of our clients, providing outstanding support to customers across various communication channels. As a BPO Customer Service Representative, you will play a vital role in maintaining customer satisfaction, resolving inquiries efficiently and representing our clients' brands with professionalism and care. This is an excellent opportunity to build a rewarding career with a company that values inclusion and provides genuine support for employees with disabilities (PWD).

Key responsibilities

• Review prior authorization requests according to guidelines
• Handle customer inquiries and provide professional assistance regarding healthcare services and prior authorization requests.

What we're looking for

• Fresh Graduates in Allied Health course with no BPO experience, OR
• Completed 2 years in College with at least 6 months international BPO voice experience, OR
• At least High School Graduate with at least 1 year international BPO voice experience

• Preference given to candidates with PWD status who meet the role requirements and can benefit from our inclusive workplace initiatives

What's in it for you?

• Inclusive workplace
• Quarterly Performance-Based Incentives
• HMO from Day 1 of employment, with up to 3 dependents
• Employee Assistance Program
• Tuition Reimbursement
• Medical Reimbursement