Customer Service & Data Programs Coordinator

BLC BACKLOTCARS Inc; Taguig; Hybrid; PHP 312,000 - 402,000; Full time

Benefits offered by this job

SSS

PhilHealth

Pag-IBIG 13th month pay

Paid Vacation and Sick Leave

Birthday Leave

HMO (available 2 months from start)

SSS Maternity and Paternity Leave

Job summary

OPENLANE is hiring in the Philippines to support data governance and CRM operations. The role focuses on maintaining data quality, mapping and cleaning data across Salesforce, Google Sheets, and internal tools, while collaborating with Sales Ops and the TAM team.

You will scrub leads, triage data issues, and generate accurate insights using Domo dashboards, Excel, and Slack. The team emphasizes collaboration and timely execution.

Qualifications

• Strong written and verbal communication.
• Proficient in MS Office, intermediate to advanced Excel.
• Strong CRM skills (preferably Salesforce).
• Must exhibit strong team player attributes with the ability to multitask and prioritize.
• Ability to work independently, but maintaining close communication with the Sales Ops Team

Responsibilities

• Monitor data integrity across systems and elevate data issues to appropriate team.
• Identify duplicate data and parent duplicates to provide unique opportunities and TAM to Sales Team.
• Assist with Lead Generation Data Scrubbing and assignment.
• Triage Tier 1 Support Cases regarding Data and Out of Business.
• Vet Dealer Group and membership and tag appropriately.
• Map acquired data to existing platform data through Salesforce.
• Utilize standard process for data stewardship and leverage internal and external tools to validate.
• Audit current deals and fee programming.
• Must be proficient in Salesforce, Excel, Slack and experience with using Domo Dashboards and Reports to drill down into data.
• Ability to input data into google sheets and Salesforce.
• Ability to create cases in Slack and email. Monitor status and continue the process after cases are completed.
• Excellent Time management and prioritization of efforts based on impact to business.
• All other duties assigned

Skills

Salesforce

Excel

MS Office

Slack

Domo dashboards

Tools

Salesforce

Slack

Domo

Job description

OPENLANE is hiring in the Philippines to support data governance and CRM operations. The role focuses on maintaining data quality, mapping and cleaning data across Salesforce, Google Sheets, and internal tools, while collaborating with Sales Ops and the TAM team.

You will scrub leads, triage data issues, and generate accurate insights using Domo dashboards, Excel, and Slack. The team emphasizes collaboration and timely execution.