Customer Service Representative- Premium Telco

Metacom Careers; Pampanga; On-site; PHP 167,000 - 257,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job Training

Professional Development

Job summary

Alorica in Pampanga is seeking a Customer Service Representative to handle inquiries about premium telecommunications services, and provide accurate assistance on accounts, billing, plans, devices, and services. You will deliver a premium customer experience with professionalism and empathy.

This role requires excellent English communication, strong listening skills, and the ability to remain confident and courteous while meeting quality and productivity targets.

Qualifications

• Excellent English communication skills, both verbal and written.
• Strong listening and comprehension abilities.
• Professional and confident when speaking with customers.
• Good problem-solving and decision-making skills.
• Customer-service oriented and able to handle various concerns.
• Willing to work onsite and in shifting schedules.
• BPO or customer service experience is an advantage; fresh graduates may apply.

Responsibilities

• Handle customer inquiries, concerns, and requests for premium telecommunications services.
• Provide professional and accurate assistance regarding accounts, billing, plans, devices, and services.
• Resolve customer concerns through effective communication and problem-solving.
• Deliver a premium customer experience while maintaining professionalism and empathy.
• Accurately document customer interactions and account information.
• Follow company policies, procedures, and quality standards.
• Meet assigned customer satisfaction, quality, and productivity targets.

Skills

Excellent English (verbal & written)

Strong listening & comprehension

Professional communication

Problem-solving

Customer-service oriented

Onsite & shifting schedules

Job description

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

Alorica

Job Responsibilities

• Handle customer inquiries, concerns, and requests for premium telecommunications services.
• Provide professional and accurate assistance regarding accounts, billing, plans, devices, and services.
• Resolve customer concerns through effective communication and problem-solving.
• Deliver a premium customer experience while maintaining professionalism and empathy.
• Accurately document customer interactions and account information.
• Follow company policies, procedures, and quality standards.
• Meet assigned customer satisfaction, quality, and productivity targets.

Key Requirements

• Excellent English communication skills – both verbal and written.
• Strong listening and comprehension skills.
• Confident and professional when speaking with customers.
• Good problem-solving and decision-making skills.
• Customer-service oriented and able to handle different customer concerns.
• Willing to work onsite and in shifting schedules.
• BPO or customer service experience is an advantage, but qualified fresh graduates may also apply.