Customer Service Representative | Pasay and Alabang site

Quess (Philippines) Corp; Muntinlupa; On-site; PHP 201,000 - 312,000; Full time

Job summary

Quess (Philippines) Corp is seeking a Customer Service Representative for our Life & Annuities Insurance Campaign. You will handle inquiries via phone, email, and chat and provide policy information to customers.

This onsite role in Pasay City and Alabang requires graveyard shift availability and at least 6 months of BPO experience. Strong communication, accurate record-keeping, and basic computer skills are essential to deliver quality service.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate with at least 6 months BPO experience.
• Strong communication and customer service skills.
• Willing to work onsite in MOA, Pasay City and Alabang.
• Amenable to work on a graveyard shift schedule.
• Basic computer navigation and multitasking skills.

Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat.
• Assist customers with inquiries related to life insurance and annuity products.
• Provide accurate information regarding policies, benefits, claims, and account updates.
• Document customer interactions and maintain accurate records.
• Resolve customer concerns efficiently and professionally.
• Meet quality, productivity, and compliance standards.
• Collaborate with team members and support functions to ensure customer satisfaction.

Skills

Customer service

Communication skills

Basic computer navigation

Education

High School Diploma

Job description

Customer Service Representative - Insurance Campaign (Life & Annuities)

Work Setup: Onsite
Location: Pasay City and Alabang
Shift: Graveyard Shift
Start Date: ASAP

Job Summary

We are looking for customer-focused individuals to join our Life & Annuities Insurance Campaign. The role involves handling customer inquiries through voice and non-voice channels, providing policy information, assisting with account-related concerns, and delivering excellent customer service while complying with insurance industry standards.

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat.

• Assist customers with inquiries related to life insurance and annuity products.

• Provide accurate information regarding policies, benefits, claims, and account updates.

• Document customer interactions and maintain accurate records.

• Resolve customer concerns efficiently and professionally.

• Meet quality, productivity, and compliance standards.

• Collaborate with team members and support functions to ensure customer satisfaction.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate with at least 6 months BPO experience.

• Strong communication and customer service skills.

• Willing to work onsite in MOA, Pasay City and Alabang.

• Amenable to work on a graveyard shift schedule.

• Basic computer navigation and multitasking skills.