Customer Service Representative in MOA and in Alabang

Quess (Philippines) Corp; Muntinlupa; On-site; PHP 223,000 - 335,000; Full time

Job summary

Quess (Philippines) Corp is seeking a Customer Service Representative for the Life & Annuities Insurance Campaign to handle inquiries through voice, email, and chat, providing policy information and assisting with account-related concerns while maintaining high service standards.

The role emphasizes strong communication, a customer-focused approach, and compliance with insurance industry norms, with onsite work in MOA, Pasay City and Alabang and a graveyard shift.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate with at least 6 months BPO experience.
• College graduates are welcome even without BPO experience.
• Strong communication and customer service skills.
• Willing to work onsite in MOA, Pasay City and Alabang.
• Amenable to work on a graveyard shift schedule.
• Basic computer navigation and multitasking skills.

Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat.
• Assist customers with inquiries related to life insurance and annuity products.
• Provide accurate information regarding policies, benefits, claims, and account updates.
• Document customer interactions and maintain accurate records.
• Resolve customer concerns efficiently and professionally.
• Meet quality, productivity, and compliance standards.
• Collaborate with team members and support functions to ensure customer satisfaction.

Skills

Strong communication

Education

High School diploma

College degree welcome

Job description

Customer Service Representative - Insurance Campaign (Life & Annuities)

Work Setup: Onsite
Location: MOA, Pasay City and Alabang
Shift: Graveyard Shift
Start Date: Tentatively September 7-14

Job Summary

We are looking for customer-focused individuals to join our Life & Annuities Insurance Campaign. The role involves handling customer inquiries through voice and non-voice channels, providing policy information, assisting with account-related concerns, and delivering excellent customer service while complying with insurance industry standards.

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat.

• Assist customers with inquiries related to life insurance and annuity products.

• Provide accurate information regarding policies, benefits, claims, and account updates.

• Document customer interactions and maintain accurate records.

• Resolve customer concerns efficiently and professionally.

• Meet quality, productivity, and compliance standards.

• Collaborate with team members and support functions to ensure customer satisfaction.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate with at least 6 months BPO experience.

• College Graduate applicants are welcome even without BPO experience.

• Strong communication and customer service skills.

• Willing to work onsite in MOA, Pasay City and Alabang.

• Amenable to work on a graveyard shift schedule.

• Basic computer navigation and multitasking skills.