Customer Service Representative (CSR Urgent Hiring | One Day Process)

TDCX Philippines; Metro Manila; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Competitive remuneration

Medical coverage

World-class workspace

Flexible work arrangements

Mentored by experts

Job summary

TDCX Philippines is seeking a customer service professional to support e-commerce inquiries from Ortigas Center, Pasig. You will handle L1 issues, review orders, and escalate as needed in rotating shifts. Strong English and typing speed are required, with at least 6 months of BPO experience.

Join a global company known for growth, learning opportunities, and flexible working arrangements. Training and mentorship are provided to help you excel in a fast-paced environment.

Qualifications

• College graduate.
• At least 6 months customer service experience in a BPO.
• Chat support experience preferred.
• Typing speed of at least 40 words per minute.
• Excellent verbal and written English.
• Willing to work in rotating shifts.
• Based in Ortigas Center, Pasig City.

Responsibilities

• Conducts preliminary investigations and resolves L1 e-commerce customer inquiries per SOPs.
• Remain knowledgeable about leading e-commerce products and standards.
• Investigate and resolve issues reported by buyers/sellers/creators and check orders.
• Review reported issues within agreed turnaround times and quality standards.
• Escalate issues to immediate supervisor following proper escalation procedures.
• Capable of coping with peaks in contact volumes during promotion seasons.
• Complete and pass all required basic product related trainings.

Skills

Typing 40 wpm

English proficiency

Customer service

Chat support

Education

College degree

Job description

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives

• Comprehensive medical, insurance, or social security coverage

• World-class workspaces

• Engaging activities and recognition programs

• Strong learning and development plans for your career growth

• Positive work culture that enables your future

• Easy to locate area with direct access to public transport

• Flexible working arrangements

• Be coached and mentored by experts in your field

• Join a global company, winner of hundreds of industry awards

What is your mission?

• Conducts preliminary investigations and attempts to resolve L1(Level One) E-commerce-related customer service inquiries (small issues, simple queries, within the scope of product documentation) according to the given SOPs.

• Become and remain knowledgeable and passionate about leading E-commerce products and services standards.

• Investigate and resolve issues that are reported by buyers/sellers/creators such as checking order and logistics status.

• Review the reported issues within agreed turnaround times and standards of quality.

• Escalate issues to immediate supervisor following proper escalation procedures.

• Capable of coping with peaks in contact volumes during promotion seasons.

• Complete and pass all required basic product related trainings.

Who are we looking for?

• College Graduate

• Must have at least 6 months customer service experience in a BPO set up

• Chat support experience is highly preferred

• Able to type at a speed of at least 40 words per minute

• Excellent verbal and written English communication skills

• Amenable to work in rotating shifts

• Can work in Ortigas Center, Pasig City