Customer Service Representative (Open to Non BPO Experience | 1-Day Hiring)

TDCX Philippines; Pasig; On-site; PHP 246,000 - 402,000; Full time

Benefits offered by this job

Competitive remuneration

Great perks

Medical coverage

World-class workspaces

Learning and development plans

Friendly work culture

Public transport access

Flexible working arrangements

Mentorship by experts

Global company with industry awards

Job summary

TDCX Philippines is hiring for a chat-based customer support role in Ortigas Center, Pasig. You will handle Level 1 e-commerce inquiries, stay updated on product standards, and resolve issues related to orders and logistics. Strong English communication and fast typing are required.

Candidates with 1 year in BPO or related settings, or 6 months post-graduate experience, are welcome. Rotating shifts and a pathway to growth are highlighted in this role.

Qualifications

• Chat support experience in a customer service setting.
• Strong verbal and written English communication.
• Ability to type at least 40 words per minute.
• Demonstrated reliability in handling inquiries and following SOPs.

Responsibilities

• Conduct preliminary investigations and resolve Level 1 e-commerce customer service inquiries per SOPs.
• Stay knowledgeable about leading e-commerce products and services standards.
• Investigate and resolve issues reported by buyers/sellers/creators, checking order and logistics status.
• Review reported issues within agreed turnaround times and quality standards.
• Escalate issues to immediate supervisor following proper escalation procedures.
• Handle peak contact volumes during promotions.
• Complete and pass required basic product trainings.

Skills

Chat support experience

Typing 40 WPM

Excellent English communication

Education

College-level applicants with 1 year BPO/non-BPO experience

College graduates with 6 months experience

Job description

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives

• Comprehensive medical, insurance, or social security coverage

• World-class workspaces

• Engaging activities and recognition programs

• Strong learning and development plans for your career growth

• Positive work culture that enables your future

• Easy to locate area with direct access to public transport

• Flexible working arrangements

• Be coached and mentored by experts in your field

• Join a global company, winner of hundreds of industry awards

What is your mission?

• Conducts preliminary investigations and attempts to resolve L1(Level One) E-commerce-related customer service inquiries (small issues, simple queries, within the scope of product documentation) according to the given SOPs.

• Become and remain knowledgeable and passionate about leading E-commerce products and services standards.

• Investigate and resolve issues that are reported by buyers/sellers/creators such as checking order and logistics status.

• Review the reported issues within agreed turnaround times and standards of quality.

• Escalate issues to immediate supervisor following proper escalation procedures.

• Capable of coping with peaks in contact volumes during promotion seasons.

• Complete and pass all required basic product related trainings.

Who are we looking for?

• College level applicants with at least 1 year experience in a BPO or a non-BPO setting

• College graduates with at least 6 months experience from any industry

• Chat support experience is highly preferred

• Able to type at a speed of at least 40 words per minute

• Excellent verbal and written English communication skills

• Amenable to work in rotating shifts

• Can work in Ortigas Center, Pasig City

All candidates must have at least one (1) valid government-issued ID and a soft copy saved on their phone for verification purposes.