Customer Service Representative (Onsite-Dayshift)

V-Call Center Link Inc.; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service company in the Philippines is seeking Customer Service Representatives to manage inbound inquiries through phone and email. Candidates should be at least Senior High School graduates or have completed 2 years in college, with a minimum of 1 year experience in a voice account. This position entails providing high-quality support and ensuring a positive customer experience. The role is onsite in QC/Pasig City.

Qualifications

• Minimum of 1 year of customer service representative experience handling voice accounts.
• Ability to handle a high volume of inquiries via phone and email.
• Willingness to work onsite in QC/Pasig City.

Responsibilities

• Respond to customer inquiries through phone and email.
• Provide quality service in line with company standards.

Skills

Customer service skills

Communication skills

Problem-solving

Education

At least Senior High School graduate or completed 2 years in college

Job description

Overview

We are hiring a Customer Service Representatives to handle inbound calls and emails from Brand Partners. The role involves resolving inquiries, providing accurate information, and ensuring timely responses within agreed service levels. You will be responsible for delivering high-quality customer support with a focus on first contact resolution and a positive customer experience.

Responsibilities

• Respond to a high volume of customer inquiries through phone and email.
• Provide quality service in line with company standards and service expectations.

Qualifications/Requirements

• At least Senior High School (SHS) graduate or completed 2 years in college
• Minimum of 1 year of CSR experience handling voice account
• Work onsite (QC/Pasig City), Dayshift schedule
• Interview Process: Initial Interview (Phone/MS Teams), Assessment and Final Interview (1-day Onsite)