Customer Service Representative - Onsite Bacolod

InteLogix; Bacolod; On-site; PHP 268,000 - 402,000; Full time

Benefits offered by this job

Paid Training

HMO and Group Life Insurance

Paid Time Off

Referral Program

Career Advancement

Job summary

InteLogix is seeking a customer-focused support specialist to engage with customers via chat, resolve inquiries, and guide users to solutions with empathy and clear communication.

Benefits include paid training, HMO and group life insurance, paid time off, a referral program, and opportunities for career advancement. You will collaborate with multiple teams to resolve issues and document interactions, while achieving satisfaction metrics.

Qualifications

• Strong communication skills and empathy for customers.
• Experience in customer service or support roles is a plus.
• Ability to document interactions and maintain product knowledge.

Responsibilities

• Serve as the primary point of contact for customers via chat
• Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions
• Maintain understanding of products, services, and policies to assist customers
• Accurately document customer interactions across all tools/platforms
• Collaborate with other departments to resolve issues and escalate complex problems as needed
• Aim to exceed customer satisfaction goals and performance metrics
• Seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends
• Work within defined operating hours with weekend/holiday flexibility

Skills

Communication skills

Customer service

Problem solving

Job description

Who We Are

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people around the Globe, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?

What’s it in for YOU?

• Paid Training
• HMO and Group Life Insurance
• Paid Time Off
• Referral Program
• Career Advancement

Responsibilities

• Serve as the primary point of contact for customers via chat
• Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions
• Maintain a thorough understanding of products, services, and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and **escalate** complex problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays